ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL - Brossura

Adams, Simon; Cartlidge, Alison; Hanna, Ashley; Rance, Stuart; Sowerby, John A.

Brossura

ISBN 10: 0113311710 ISBN 13: 9780113311712

Casa editrice: The Stationery Office/Tso, 2008

Riassunto

A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.

Su questa edizione

• Editore: The Stationery Office/Tso
• Data di pubblicazione: 2008
• ISBN 10: 0113311710
• ISBN 13: 9780113311712
• Rilegatura: Copertina flessibile
• Numero di pagine: 169