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AbeBooks Europe GmbH è la filiale europea di
AbeBooks Inc., la più grande piattaforma on line di libri
nuovi, antichi, usati e fuori catalogo al mondo. La società
è stata fondata nel 1999 con il nome di JustBooks, ed
è stata acquisita da AbeBooks nel 2001. Con
l’acquisizione di JustBooks AbeBooks è dinventata
una società internazionale, attiva sul mercato globale, con
siti web dedicati a lettori e collezionisti di Stati Uniti e Canada
(AbeBooks.com), Francia (AbeBooks.fr), Germania (AbeBooks.de) Regno
Unito (AbeBooks.co.uk), Italia (AbeBooks.it), Spagna e America Latina
(Iberlibro.com).
Posizioni attuali:
Account Manager Italy
We are looking for an enthusiastic individual with at least 2-3 years of job experience to join our team for the Italian market. In your role as Account Manager Italy you will help us to support our key accounts, deliver first class customer service and attract more booksellers to join our marketplace.
This is a permanent contract, and the job is located in Dusseldorf, Germany.
Your Responsibilities:
Sales & Account Management
- Develop and implement bookseller acquisition & retention campaigns
- Manage our Italian key accounts
- Monitor the performance of our Italian booksellers and support initiatives to increase the overall service quality
- Coordinate the communication with the bookseller community in Italy
- Closely cooperate with the marketing team to promote our booksellers' inventory to our worldwide customer base
- Coordinate the organization of events and attend book fairs in Italy
- Cooperate with our Product Development Group to continuously improve our seller facing products and services for the Italian market
Customer Service
- Provide qualified and efficient customer support for buyers and sellers by email and telephone
- Investigate, document, and resolve customer issues related to account management, web site functionality, technical or business issues
- Support our technical team in the areas of file uploads, conversions and other technical escalations
- Continuously improve the customer experience and build and maintain customer satisfaction
Your Profile:
- University Degree
- Command of the Italian language on a native speaker level
- Advanced English level
- Strong communication skills, written and oral
- Ability to work in a busy environment and to coordinate activities among different departments
- Strong bias for action, ability to prioritize and excellent time-management skills
- Comfort rolling up sleeves to perform both qualitative and quantitative analysis and reach sound conclusions
- Excellent MS Office skills, HTML knowledge a plus
- Open minded with a “hands-on" attitude
- Profound knowledge of Internet and e-commerce
- Proven ability to manage small- to-medium-sized projects end to end
- 2-3 years of relevant work experience
At AbeBooks Europe, you have the chance to work together with a great team of dedicated people in a very international environment, having a high level of responsibility in an exciting and challenging business. We are looking forward to your application, preferably by email to jobs@abebooks.de!
AbeBooks Europe GmbH
Isabel Demel
Ronsdorfer Str. 77a
40233 Düsseldorf
Germany
E-Mail: jobs@abebooks.de
AbeBooks Canada AbeBooks.com
AbeBooks Europe
AbeBooks.co.uk
AbeBooks.de
AbeBooks.fr
IberLibro.com
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