Glencoe Medical Assisting: A Patient-Centered Approach to Administrative and Clinical Competencies is designed to help students acquire the competence and confidence to master a variety of medical assisting skills, while keeping the patient's emotional well-being at the center of the care they deliver. All of the step-by-step procedures are fully illustrated so students can learn proper techniques. A variety of features help students deal with such complicated issues as educating the patient and treating patients with special needs.
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Part 1: Introduction to Medical Assisting
Chapter 1: The Profession of Medical Assisting
Chapter 2: Types of Medical Practice
Chapter 3: Legal and Ethical Issues in Medical Practice
Chapter 4: Communication With Patients, Families, and Coworkers
Part 2: Administative Medical Assisting
Section 1: Office Work
Chapter 5: Using and Maintaining Office Equipment
Chapter 6: Using Computers in the Office
Chapter 7: Managing Correspondence and Mail
Chapter 8: Managing Office Supplies
Chapter 9: Maintaining Patient Records
Chapter 10: Managing the Office Medical Records
Section 2: Interacting With Patients
Chapter 11: Telephone Techniques
Chapter 12: Scheduling Appointments and Maintaining the Physician's Schedule
Chapter 13: Patient Reception Area
Chapter 14: Patient Education
Section 3: Financial Responsibilities
Chapter 15: Processing Insurance Claims
Chapter 16: Bookkeeping and Banking
Chapter 17: Billing and Collections
Chapter 18: Accounts Payable, Payroll, and Contracts
Part 3: Clinical Medical Assisting
Section 1: The Medical Office Environment
Chapter 19: Principles of Asepsis
Chapter 20: Infection Control Techniques
Chapter 21: HIV, Hepatitis, and Other Blood-Borne Pathogens
Chapter 22: Preparing the Examination and Treatment Area
Section 2: Understanding the Body and Assisting with Patients
Chapter 23: Anatomy and Physiology
Chapter 24: Interviewing the Patient and Taking History and Measurements
Chapter 25: Assisting With a General Physical Examination
Chapter 26: Providing Eye and Ear Care
Section 3: Specialty Practice and Medical Emergencies
Chapter 27: Assisting With Examinations in the Basic Specialties
Chapter 28: Assisting With Highly Specialized Examinations
Chapter 29: Assisting With Minor Surgery
Chapter 30: Assisting With Cold and Heat Therapy and Ambulation
Chapter 31: Medical Emergencies and First Aid
Section 4: Physician's Office Laboratory Procedures
Chapter 32: Laboratory Equipment and Safety
Chapter 33: Collecting and Processing Urine Specimens
Chapter 34: Collecting and Processing Blood Specimens
Chapter 35: Introduction to Microbiology
Section 5: Nutrition, Pharmacology, and Diagnostic Equipment
Chapter 36: Nutrition and Special Diets
Chapter 37: Principles of Pharmacology
Chapter 38: Drug Administration
Chapter 39: Electrocardiography and Pulmonary Function
Chapter 40: X-Rays and Diagnostic Radiology
Appendices
1997 AAMA Role Delineation Areas of Competence List
Medical Terms
Symbols
Prefixes and Suffixes
Abbreviations
Glossary
Book by Ramutkowski Barbara Barrie Abdulai Keller Cindy Da
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