L'autore:
About the Author/Contributors Anthony S. Vlamis (residing in River Vale, New Jersey) has been in the field of business, professional, technical, and reference publishing for 25 years. A former executive editor at Simon & Schuster, Prentice-Hall, Amacom Books, and Van Nostrand Reinhold, he edited and published hundreds of titles in the business, industrial engineering, finance, and technology areas. He was a founder of Alexander Publishing and Marketing, a newsletter publisher and direct-marketing services agency. He is the author of Smart Leadership published by the American Management Association. Susan Heyboer O'Keefe is co-founder and editor of the monthly newsletter Secrets and Strategies for the Office Professional (Economics Press) and editor of Stroman and Wilson's Administrative Assistant's and Secretary's Handbook (AMACOM Books). Florence Stone has over 25 years of experience in management publishing at the American Management Association, most recently as senior editor responsible for all the organization's newsletters and journals. She is author of the new AMACOM book Coaching, Counseling & Mentoring. During her association with AMA, she has become an authority on supervisory and middle management problems and concerns. Geoffrey Steck heads Alexander Publishing Inc., headquartered in Englewood, New Jersey. The firm provides direct-marketing support, motivational and business skills training, and editorial and publishing services such as the monthly newsletter Secrets & Strategies for Office Professionals (formerly Secretary's Letter), the magazine Leadership?with a Human Touch, and the biweekly First-Rate Customer Service Manager's Memo. E. Alexander Saenz is a New York-based communications specialist for one of the world's largest banks and regularly writes for the mutual fund industry. As a freelance writer in the business and finance area, his writings have also appeared in a variety of professional books and journals including Management Review and the Take-Charge Assistant. M. Faunette Johnston is an experienced reference editor working on such titles as Pocket Style Guide, Dictionary of Quotations, Dictionary of Science, Pocket Book of Facts, Dictionary of Computer Terms, and Pocket Internet Directory and Dictionary. She has a Master's degree in Communications Development from Colorado State University. Other contributors include: Susan C. Bauer, Jeanette L. Bely, Murray Bromberg, Linda A. Bruce, Lois M. Burns, William W. Cook, Rose A. Doherty, Julie Eichenberger, Joyce Gold, Charlotte B. Holmquest, Audrey Katz, Milton Katz, Ruth Kimball Kent, Doreen La Blanc, Sheryl Lindsell-Roberts, James C. Matthews, John I. McCollum, Ardis R. Morton, Emojean G. Novotny, Barry Persky, Naomi Dornfeld Platt, Warren T. Schimmel, Abba Spero.
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