Total Quality Management Handbook - Rilegato

Hradesky, John

Rilegato

ISBN 10: 0070305110 ISBN 13: 9780070305113

Casa editrice: McGraw-Hill Education, 1995

Riassunto

A total approach to TQM that guarantees success. TQM is so multifaceted--and afects so many apsects of an organization--that embracing it piecemeal often leads to disaster. The answer? The complete, integrated approach quality expert John Hradesky lays out in Total Quality Management Handbook. You'll find the entire TQM process set forth in 10 interrelated tracks (foundation, implementation, cultural, rewards systems, team building, management skills, core techniques, customer focus, advanced techniques, and train the trainer) you can follow to create and sustain results over time. For each track you get: workshop materials for forging the employee knowledge, skills and behavior to support company goals; guidelines for building effective work teams; needs assessment techniques for uncovering deficiencies and tailoring training to match your needs, procducts, and culture; much more.

Su questo libro

L'autore:

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Product Description:

Book by Hradesky John

Su questa edizione

• Editore: McGraw-Hill Education
• Data di pubblicazione: 1995
• ISBN 10: 0070305110
• ISBN 13: 9780070305113
• Rilegatura: Copertina rigida
• Numero di pagine: 712