Operations Management: Meeting Customer's Demands with Student CD-ROM - Brossura

Knod, Edward M; Schonberger, Richard

Brossura

ISBN 10: 0071202161 ISBN 13: 9780071202169

Casa editrice: McGraw-Hill Higher Education, 2001

Riassunto

This text provides a survey of the most innovative techniques and methods for managing operations in services and manufacturing. It presents all concepts with a real-world perspective based on the extensive global consulting work of the lead author, Dick Schonberger. This text is unique due to its customer-focused approach. Using the authors 15 principles as a framework for organizing the text This text stresses teamwork, quality, and customer service in both manufacturing and services, as well as traditional topics such as product and service design, purchasing, inventory, location and layout, and scheduling are also included. Quantitative coverage is de-emphasized.

Su questo libro

Descrizione del libro:

This book trains technical trainers to train effectively. A technically reviewed appendix that covers CTT-specific certification. Only book to meet the International Board of Standards for Training Performance requirements. Other training certifications such as Lotus' (CLI), Adobe (ACE), and Corel (CCI) recognize the CTT certification as equivalent to their own. This book has been reviewed by the Chauncey Group, developers of the CTT certification.

L'autore:

Terrance Keys, CTT (New York, NY) is the Assistant Director of Instructional Support at SUNY Monroe Community College, where he oversees the Professional Development and Instructional Technologies/Distance Learning departments. Andrew R. Zeff (Chicago, IL) is Vice President of Zeff Training and Consulting (ZTAC, Inc.), a Microsoft Technical EducationCenter. He has over 12 years of experience as a network administrator, engineer, and Microsoft Certified Trainer. He is also a Certified Novell Instructor. He is the author of iNet+ All-in-One Certification Exam Guide.

Su questa edizione

• Editore: McGraw-Hill Higher Education
• Data di pubblicazione: 2001
• ISBN 10: 0071202161
• ISBN 13: 9780071202169
• Rilegatura: Copertina flessibile
• Numero di pagine: 725