Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone - Brossura

Brinkman, Rick; Kirschner, Rick

Brossura

ISBN 10: 0071416412 ISBN 13: 9780071416412

Casa editrice: McGraw Hill, 2003

Riassunto

Dealing with Difficult People provides specific strategies and actions you can take to understand difficult people, recognize why they act the way they do, and influence them to change their behavior toward the positive.

Written by Doctors Rick Brinkman and Rick Kirschner, today’s most respected authorities on the subject, this concise and results-driven guide will tell you everything you need to know about:

* Forces that compel people to be difficult * How to listen to understand―and speak to be understood * The essential skills of blending and redirecting * The Ten Most Unwanted Behaviors

Su questo libro

L'autore:

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Product Description:

Book by Brinkman Dr Rick Dr Rick Kirschner

Su questa edizione

• Editore: McGraw Hill
• Data di pubblicazione: 2003
• ISBN 10: 0071416412
• ISBN 13: 9780071416412
• Rilegatura: Paperback
• Numero di pagine: 64