The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ... Problem-Solving and Improved Customer Serv

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9780071745093: The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ... Problem-Solving and Improved Customer Serv

More than 700,000 books sold in the Big Book series!

Always say and do the right thing at the right time!Developing the necessary skills critical to teamwork and company success—taught in a fun group format

Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.

These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.

The Big Book of People Skills Games helps you:

  • Improve internal and external communication
  • Promote group thinking on potential problems facing the company
  • Build stronger relationships with coworkers and clients
  • Teach your team about proper work procedures

This is the complete reference for enhancing interpersonal skills—both personally and professionally—from the trusted Big Book series.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

L'autore:

Edward E. Scannell is a past president of the American Society for Training and Development, Meeting Professionals International, and the National Speaker's Association and is currently serving on the CIC (Convention Industry Council) and CMP (Certified Meeting Professionals) board of directors.

Colleen Rickenbacher has more than 35 years' experience consulting, training, and writing on business etiquette, protocol, and communication.

Contenuti:

Acknowledgments; Chapter 1. Using Games and Activities in Your Meetings; Chapter 2. We're in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5. Motivating Others; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem Solving Chapter 15. Emotional Intelligence; Chapter 16. It's About Time!! Chapter 17. We've Got to Stop Meeting Like This!; Chapter 18. Working With Difficult People; Chapter 19. International Faux Pas; About the Authors

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

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Scannell, Edward; Rickenbacher, Colleen
Editore: McGraw-Hill Education 2010-08-16 (2010)
ISBN 10: 0071745092 ISBN 13: 9780071745093
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Descrizione libro McGraw-Hill Education 2010-08-16, 2010. Paperback. Condizione libro: New. 1. 0071745092. Codice libro della libreria Z0071745092ZN

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Scannell, Edward; Rickenbacher, Colleen
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Edward E. Scannell, Colleen A. Rickenbacher
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Descrizione libro McGraw-Hill Education - Europe, United States, 2010. Paperback. Condizione libro: New. 231 x 183 mm. Language: English . Brand New Book. Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success - taught in a fun group format. Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. Results: effective communication, greater team confidence, and improved customer service. These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment - all necessary ingredients for company growth and success. The Big Book of People Skills Games helps you: improve internal and external communication; promote group thinking on potential problems facing the company; build stronger relationships with coworkers and clients; and, teach your team about proper work procedures.This is the complete reference for enhancing interpersonal skills - both personally and professionally - from the trusted Big Book series. Codice libro della libreria AA39780071745093

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Edward E. Scannell, Colleen A. Rickenbacher
Editore: McGraw-Hill Education - Europe, United States (2010)
ISBN 10: 0071745092 ISBN 13: 9780071745093
Nuovi Paperback Quantità: 1
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Descrizione libro McGraw-Hill Education - Europe, United States, 2010. Paperback. Condizione libro: New. 231 x 183 mm. Language: English . Brand New Book. Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success - taught in a fun group format. Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. Results: effective communication, greater team confidence, and improved customer service. These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment - all necessary ingredients for company growth and success. The Big Book of People Skills Games helps you: improve internal and external communication; promote group thinking on potential problems facing the company; build stronger relationships with coworkers and clients; and, teach your team about proper work procedures. This is the complete reference for enhancing interpersonal skills - both personally and professionally - from the trusted Big Book series. Codice libro della libreria AA39780071745093

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Descrizione libro Softcover. Condizione libro: New. 1st edition. Brand New; Paperback; Black & White or Color International Edition. ISBN and Cover page may differ but similar contents as US edition. GET IT FAST in 3-5 business days by DHL/FEDEX with tracking number. Books printed in English. No shipping to PO Box/APO/FPO address. In some instances, the international textbooks may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code or CD is not provided with these editions, unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Codice libro della libreria INAB1466494

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Descrizione libro 2010. PAP. Condizione libro: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Codice libro della libreria IB-9780071745093

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