The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ... and Improved Customer Serv (Big Book Series)

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9780071745093: The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ... and Improved Customer Serv (Big Book Series)

More than 700,000 books sold in the Big Book series!

Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success―taught in a fun group format

Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. RESULTS: effective communication, greater team confidence, and improved customer service.

These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment--all necessary ingredients for company growth and success.

The Big Book of People Skills Games helps you:

  • Improve internal and external communication
  • Promote group thinking on potential problems facing the company
  • Build stronger relationships with coworkers and clients
  • Teach your team about proper work procedures

This is the complete reference for enhancing interpersonal skills―both personally and professionally―from the trusted Big Book series.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

About the Author:

Edward E. Scannell is a past president of the American Society for Training and Development, Meeting Professionals International, and the National Speaker's Association and is currently serving on the CIC (Convention Industry Council) and CMP (Certified Meeting Professionals) board of directors.

Colleen Rickenbacher has more than 35 years' experience consulting, training, and writing on business etiquette, protocol, and communication.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

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Scannell, Edward E.; Rickenbacher, Colleen
Editore: McGraw-Hill Education
ISBN 10: 0071745092 ISBN 13: 9780071745093
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Scannell, Edward E.; Rickenbacher, Colleen
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Scannell, Edward; Rickenbacher, Colleen
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Descrizione libro McGraw-Hill Education - Europe, United States, 2010. Paperback. Condizione libro: New. Language: English . Brand New Book. Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success - taught in a fun group format. Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. Results: effective communication, greater team confidence, and improved customer service. These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment - all necessary ingredients for company growth and success. The Big Book of People Skills Games helps you: improve internal and external communication; promote group thinking on potential problems facing the company; build stronger relationships with coworkers and clients; and, teach your team about proper work procedures. This is the complete reference for enhancing interpersonal skills - both personally and professionally - from the trusted Big Book series. Codice libro della libreria AA39780071745093

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Descrizione libro 2010. PAP. Condizione libro: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Codice libro della libreria IB-9780071745093

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Edward E. Scannell, Colleen A. Rickenbacher
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ISBN 10: 0071745092 ISBN 13: 9780071745093
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Descrizione libro McGraw-Hill Education - Europe, United States, 2010. Paperback. Condizione libro: New. Language: English . Brand New Book. Always say and do the right thing at the right time! Developing the necessary skills critical to teamwork and company success - taught in a fun group format. Meeting new people, developing listening skills, learning proper business etiquette, or dealing with difficult customers or coworkers are all challenges every company faces. The Big Book of People Skills Games offers a host of interactive yet engaging games you can use to tackle all of these communication-challenged areas within your group. Results: effective communication, greater team confidence, and improved customer service. These short but fun games can be adapted to any setting, cost virtually nothing, and show you how to boost both employee and customer interaction, reduce absenteeism, and foster a more positive and productive environment - all necessary ingredients for company growth and success. The Big Book of People Skills Games helps you: improve internal and external communication; promote group thinking on potential problems facing the company; build stronger relationships with coworkers and clients; and, teach your team about proper work procedures. This is the complete reference for enhancing interpersonal skills - both personally and professionally - from the trusted Big Book series. Codice libro della libreria AA39780071745093

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Edward Scannell & Colleen Rickenbacher
ISBN 10: 0071745092 ISBN 13: 9780071745093
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Descrizione libro Softcover. Condizione libro: New. 1st edition. Brand NEW, Paperback International Edition. Black & White or color, Cover and ISBN may be different but similar contents as US editions. Standard delivery takes 5-9 business days by USPS with tracking number. Choose expedited shipping for superfast delivery 2-4 business days by DHL/FEDEX. We also ship to PO Box addresses but by Standard delivery. International Edition Textbooks may bear a label -Not for sale in the U.S. or Canada- etc. printed only to discourage U.S. students from obtaining an affordable copy. Legal to use despite any disclaimer on cover as per US court. No access code or CD included unless specified. In some instances, the international textbooks may have different exercises at the end of the chapters. Printed in English. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. 100% Customer satisfaction guaranteed! Please feel free to contact us for any queries. Codice libro della libreria LPBD31466494

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