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PART I SELLING AS A PROFESSION
1 The Life, Times, and Career of the Professional Salesperson
2 Relationship Marketing: Where Personal Selling Fits
3 Ethics First . . . Then Customer Relationships
PART II PREPARATION FOR RELATIONSHIP SELLING
4 The Psychology of Selling: Why People Buy
5 Communication for Relationship Building: It’s Not All Talk
6 Sales Knowledge: Customers, Products, Technologies
PART III THE RELATIONSHIP SELLING PROCESS
7 Prospecting—the Lifeblood of Selling
8 Planning the Sales Call Is a Must!
9 Carefully Select Which Sales Presentation Method to Use
10 Begin Your Presentation Strategically
11 Elements of a Great Sales Presentation
12 Welcome Your Prospect’s Objections
13 Closing Begins the Relationship
14 Service and Follow-Up for Customer Retention
PART IV Managing Yourself, Your Career, and Others
15 Time, Territory, and Self-Management: Keys to Success
16 Planning, Staffing, and Training Successful Salespeople
17 Motivation, Compensation, Leadership, and Evaluation of Salespeople
APPENDIX A: Sales Call Role-Plays
APPENDIX B: Personal Selling Experiential Exercises
APPENDIX C: Comprehensive Sales Cases
APPENDIX D: Selling Globally
APPENDIX E: Answers to Crossword Puzzles
Glossary of Selling Terms
Notes
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