The guiding principle in the development of Matching Supply with Demand has been “real operations, real solutions.” “Real operations” means that most of the chapters in this book are written from the perspective of a specific company so that the material in this text will come to life by discussing it in a real-world context. “Real solutions” means that equations and models do not merely provide students with mathematical gymnastics for the sake of an intellectual exercise.
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Chapter 1Introduction
Chapter 2The Process View of the Organization
Chapter 3Understanding the Supply Process: Evaluating Process Capacity
Chapter 4Estimating and Reducing Labor Costs
Chapter 5Project Management
Chapter 6The Link between Operations and Finance
Chapter 7Batching and Other Flow Interruptions: Set-up Times and the Economic Order Quantity Model
Chapter 8Variability and Its Impact on Process Performance: Waiting Time Problems
Chapter 9The Impact of Variability on Process Performance: Throughput Losses
Chapter 10Quality Management, Statistical Process Control, and Six Sigma Capacity
Chapter 11Lean Operations and the Toyota Production System
Chapter 12Betting On Uncertain Demand: The Newsvendor Model
Chapter 13Assemble-to-order, Make-To-Order and Quick Response with Reactive Capacity
Chapter 14Service Levels and Lead Times in Supply Chains: The Order Up-to Inventory Model
Chapter 15Risk-Pooling Strategies to Reduce and Hedge Uncertainty
Chapter 16Revenue Management with Capacity Controls
Chapter 17 Supply Chain Coordination
Chapter 18Sustainable Operations
Chapter 19Business Model Innovation
Appendix
A: Statistics Tutorial
B: Tables
C: Evaluation of the Loss Function
D: Equations and Approximations
E: Solutions to Selected Practice Problems
Glossary
References
Index of “How to” exhibits
Summary of key equations
Index
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