Retailing is a high-tech, global, growth industry that plays a vital economic role in society. The authors’ objective in preparing the eighth edition is to stimulate student interest in retailing courses and careers by capturing the exciting, challenging, and rewarding opportunities facing both retailers and firms that sell their products and services to retailers, such as IBM and Proctor & Gamble. The textbook focuses on the strategic issues facing the retail industry and provides a current, informative, “good read” for students.
The Eighth Edition maintains the basic philosophy of previous editions while focusing on key strategic issues with an emphasis on financial considerations and implementation through merchandise and store management. These strategic and tactical issues are examined for a broad spectrum of retailers, both large and small, domestic and international, selling merchandise and services.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
SECTION I – THE WORLD OF RETAILING
1.Introduction to the World of Retailing
2.Types of Retailers
3.Multichannel Retailing
4.Customer Buying Behavior
SECTION II – RETAILING STRATEGY
5.Retail Market Strategy
6.Financial Strategy
7.Retail Locations
8.Retail Site Location
9.Human Resource Management
10.Information Systems and Supply Chain Management
11.Customer Relationship Management
SECTION III – MERCHANDISE MANAGEMENT
12.Managing the Merchandise Planning Process
13.Buying Merchandise
14.Retail Pricing
15.Retail Communication Mix
SECTION IV – STORE MANAGEMENT
16.Managing the Store
17.Store Layout, Design, and Visual Merchandising
18.Customer Service
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
Spese di spedizione:
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In U.S.A.
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