This book provides a concise, step-by-step blueprint of successful coaching methods, models and tools, using case studies and an accessible format to make it easy to use and informative. It contains useful insights on how to permanently enhance personal and organizational effectiveness, performance and growth in the work place.
The authors have combined their wealth of research, professional knowledge and experience as successful Master Coaches to write this book and make a valuable and substantial contribution to current literature on coaching.
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Preface
PART ONE An introduction to coaching
1. Chapter one Definitions and distinctions
2. Chapter two Who can coach?
PART TWO Coaching in the workplace
1. Chapter three Business coaching
2. Chapter four Executive coaching
3. Chapter five The manager as coach
4. Chapter six Team coaching
PART THREE Coaching skills and issues
1. Chapter seven Strategic goal setting and developing an action plan
2. Chapter eight Communication skills
3. Chapter nine Learning
4. Chapter ten Coaching as change
PART FOUR Specific coaching areas
1. Chapter eleven Coaching in call centres
2. Chapter twelve Sales coaching
3. Chapter thirteen Career coaching
Bibliography
Index
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In U.S.A.
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