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Part I. Introduction to the Business of Banking and Financial-Services Management
Chapter 1: An Overview of Banks and The Financial-Services Sector
Chapter 2: The Impact of Government Policy and Regulation on Banking and the Financial-Services Industry
Chapter 3: The Organization and Structure of Banking and the Financial-Services Industry
Chapter 4: Establishing New Banks, Branches, ATMs, Telephone Services, and Web Sites
Part II. Financial Statements and Financial Firm Performance
Chapter 5: The Financial Statements of Banks and their Principal Competitors
Chapter 6: Measuring and Evaluating the Performance of Banks and their Principal Competitors
Part III. Asset-Liability Management Techniques and Hedging Against Risk
Chapter 7: Asset-Liability Management: Determining and Measuring Interest Rates and Controlling Interest-Sensitive and Duration Gaps
Chapter 8: Using Financial Futures, Options, Swaps, and other Hedging Tools in Asset-Liability Management
Chapter 9: Risk Management Using Asset-Backed Securities, Loan Sales, Credit Standbys, and Credit Derivatives
Part IV. Managing the Investment Portfolios and Liquidity Positions of Banks and their Principal Competitors
Chapter 10: The Investment Function in Banking and Financial Services Management
Chapter 11: Liquidity and Reserve Management: Strategies and Policies
Part V. Managing Sources of Funds for Banks and their Principal Competitors
Chapter 12: Managing and Pricing Deposit Services
Chapter 13: Managing Nondeposit Liabilities and other Sources of Borrowed Funds
Chapter 14: Investment Banking, Insurance, and other Sources of Fee Income
Chapter 15: The Management of Capital
Part VI. Providing Loans to Businesses and Consumers
Chapter 16: Lending Policies and Procedures
Chapter 17: Lending to Business Firms and Pricing Business Loans
Chapter 18: Consumer Loans, Credit Cards, and Real Estate Lending
Part VII. Managing the Future in a Global Marketplace
Chapter 19: Acquisitions and Mergers in Financial-Services Management
Chapter 20: International Banking and the Future of Banking and Financial-Services
Dictionary of Banking and Financial-Services Terms
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