Articoli correlati a Introduction to the ITIL service lifecycle
Sinossi
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
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- EditoreThe Stationery Office Ltd
- Data di pubblicazione2011
- ISBN 10 0113313098
- ISBN 13 9780113313099
- RilegaturaCopertina flessibile
- LinguaInglese
- Numero edizione3
- Numero di pagine273
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Introduction to the ITIL Service Lifecycle
Editore:
The Stationery Office, 2011
ISBN 10: 0113313098
ISBN 13: 9780113313099
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Introduction to the ITIL Service Lifecycle
Editore:
The Stationery Office, 2011
ISBN 10: 0113313098
ISBN 13: 9780113313099
Antico o usato
Paperback
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
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Paperback. Condizione: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 1.75. Codice articolo G0113313098I5N00
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