Restaurant Management: Customers, Operations and Employees - Rilegato

Mill, Robert Christie

Rilegato

ISBN 10: 0132017741 ISBN 13: 9780132017749

Casa editrice: Pearson Education (US), 1997

Riassunto

Exeptionally comprehensive -- yet accessible -- this book identifies and ties together all aspects of managing a successful restaurant.The book goes into detail how to balance customer satisfaction and employee productivity to manage operations (food and beverage items and the physical facility) at a profit. It explains how to develop a marketing plan and how and when to use various types of advertising. Identifies the work groups that managers will increasingly have to turn to for employees in the next decade. Gives suggestions as to why employees behave the way they do and offers tips on how to implement the various process theories of motivation. Also includes a chapter on equipment maintenance and energy management.

Su questo libro

Product Description:

Book by Mill Robert Christe

Su questa edizione

• Editore: Pearson Education (US)
• Data di pubblicazione: 1997
• ISBN 10: 0132017741
• ISBN 13: 9780132017749
• Rilegatura: Copertina rigida
• Numero di pagine: 528