Customer Service: A Practical Approach. International Edition - Brossura

Harris, Elaine K.

Brossura

ISBN 10: 0135109310 ISBN 13: 9780135109311

Casa editrice: Pearson Education Ltd, 2009

Riassunto

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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Dettagli dell?edizione

• Editore: Pearson Education Ltd
• Data di pubblicazione: 2009
• Lingua: Inglese
• ISBN 10: 0135109310
• ISBN 13: 9780135109311
• Rilegatura: Copertina flessibile
• Numero edizione: 5
• Numero di pagine: 177
• Contatto del produttore: non disponibile
• Persona responsabile: Riccardo Bacigalupo; riccardo.bacigalupo@sanoma.it; ; Sanoma Italia Via Arconati, 1 �; Milano; 20135; Italia