Teach What You Know: A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring

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9780137143689: Teach What You Know: A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring

“Do you find yourself reading books that just ‘make sense,’ so you end up reading the entire book but not doing any of it? Don’t let that happen with this book. The ‘tools’ Steve presents in this book work great. We’ve been using them for over a year at EA Canada with dramatic improvements in onboarding time and knowledge transfer. Here's the key: when you find a tool in the book that sounds perfect for your situation, stop reading and actually use the tool at least once before you resume reading.”

—Jerry Bowerman, vice president, chief operating officer, Electronic Arts Canada

 

FROM BLAH, BLAH TO AHA!

Breakthrough Knowledge Transfer Techniques for Every Professional!

 

No matter where you work there are people with experience teaching people who need to learn. Everyone is part of this exchange yet few people know how to do it well. Now, there’s a comprehensive how-to manual for effective knowledge transfer: Teach What You Know .

 

Steve Trautman introduces simple, practical mentoring techniques he created for engineers at Microsoft, and has proven in many diverse organizations ranging from Nike to Boeing. This is real-world, get-it done advice, organized into a framework you can use no matter what you need to teach. Trautman provides common-sense tools to successfully pass along years or even decades of experiences: easy-to- use checklists, sample training plans, lists of questions, step-by-step procedures, and a start-to finish case study.

 

Teach What You Know will help you orient new employees, support transitions to new assignments and promotions, prepare for employee retirements, build teams, roll out new technologies, and even move forward after reorganizations and mergers. You’ll learn how to

 

  •   Create a plan for the entire knowledge transfer process
  •   Clarify roles for each type of peer mentor in your organization
  •   Set expectations for communication so you can mentor and still get your other work done
  •   Organize what must be learned into manageable chunks
  •   Develop a measurable training plan in less than an hour
  •   Uncover the list of information and support that your apprentices can’t live (or at least learn) without
  •   Explain the mysterious “big picture” to your apprentices
  •   Create one-hour “lesson plans” in five minutes
  •   Give a demonstration that is guaranteed to sink in
  •   Help your apprentices take responsibility for their own learning
  •   Make sure your apprentices have mastered what you’ve taught
  •   Provide feedback that your peers will appreciate hearing

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

About the Author:

Steve Trautman created Peer Mentoring to help developers and testers at Microsoft deliver on-the-job training to their peers. He has since customized the program for a wide range of organizations, including Nike, Nordstrom, Intel, Hewlett-Packard, Electronic Arts, Boeing, Standard Insurance, Phelps Dodge, Southern Company, the U.S. Air Force, the Coast Guard, and the Army Corps of Engineers. A former program and group manager at Microsoft and general manager at Expedia.com, Trautman is author of the Practical Leader Series: programs that have helped thousands of leaders, managers, and employees improve communication, performance, and quality.

Excerpt. © Reprinted by permission. All rights reserved.:

Preface

Preface

This book is the first comprehensive how-to manual for knowledge transfer. It gives subject matter experts a set of practical tools to organize their experience into manageable chunks, teach that material, and then make sure that the information was received as intended. The content stems from my experiences delivering a workshop I developed more than 15 years ago to help engineers at Microsoft communicate with and teach each other in a fast paced, no-nonsense business environment. That means there is no fluff, just straightforward, get-it-done advice that has been tested and refined in the real world.

The ideas have been further customized for many major organizations including Microsoft, Intel, Nike, Nordstrom, Hewlett-Packard, Boeing, Standard Insurance, U.S. Army, U.S. Air Force and U.S. Coast Guard, Food Services of America, Electronic Arts, Phelps Dodge, Southern Company, and others. The concepts have been honed in a variety of industries, roles, and work environments, including software development, IT, government/military, call centers, manufacturing, engineering, research, biotech, sales organizations, social services, mining, project management, unions, and many small businesses. In each situation the issues are basically the same; people with experience need to teach their co-workers how to get things done.

The degree to which this transfer of knowledge goes smoothly can have a tremendous impact on the transitions that employees face every day. Whether orienting a new employee, recovering from a reorganization, rolling out new technology, merging with another company, or preparing to retire, people run into situations where they're either teaching what they know or learning from their co-workers. Everyone benefits from clear, concise, and productive communication. This book sets a standard that anyone can follow.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

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Descrizione libro Pearson Education (US), United States, 2008. Paperback. Condizione libro: New. Language: English . Brand New Book. Do you find yourself reading books that just make sense, so you end up reading the entire book but not doing any of it? Don t let that happen with this book. The tools Steve presents in this book work great. We ve been using them for over a year at EA Canada with dramatic improvements in onboarding time and knowledge transfer. Here s the key: when you find a tool in the book that sounds perfect for your situation, stop reading and actually use the tool at least once before you resume reading. -Jerry Bowerman, vice president, chief operating officer, Electronic Arts Canada FROM BLAH, BLAH TO AHA! Breakthrough Knowledge Transfer Techniques for Every Professional! No matter where you work there are people with experience teaching people who need to learn. Everyone is part of this exchange yet few people know how to do it well. Now, there s a comprehensive how-to manual for effective knowledge transfer: Teach What You Know. Steve Trautman introduces simple, practical mentoring techniques he created for engineers at Microsoft, and has proven in many diverse organizations ranging from Nike to Boeing.This is real-world, get-it done advice, organized into a framework you can use no matter what you need to teach. Trautman provides common-sense tools to successfully pass along years or even decades of experiences: easy-to- use checklists, sample training plans, lists of questions, step-by-step procedures, and a start-to finish case study. Teach What You Know will help you orient new employees, support transitions to new assignments and promotions, prepare for employee retirements, build teams, roll out new technologies, and even move forward after reorganizations and mergers.You ll learn how to * Create a plan for the entire knowledge transfer process* Clarify roles for each type of peer mentor in your organization* Set expectations for communication so you can mentor and still get your other work done* Organize what must be learned into manageable chunks* Develop a measurable training plan in less than an hour* Uncover the list of information and support that your apprentices can t live (or at least learn) without* Explain the mysterious big picture to your apprentices* Create one-hour lesson plans in five minutes* Give a demonstration that is guaranteed to sink in* Help your apprentices take responsibility for their own learning* Make sure your apprentices have mastered what you ve taught* Provide feedback that your peers will appreciate hearing. Codice libro della libreria AAC9780137143689

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Descrizione libro Pearson Education (US), United States, 2008. Paperback. Condizione libro: New. Language: English . Brand New Book. Do you find yourself reading books that just make sense, so you end up reading the entire book but not doing any of it? Don t let that happen with this book. The tools Steve presents in this book work great. We ve been using them for over a year at EA Canada with dramatic improvements in onboarding time and knowledge transfer. Here s the key: when you find a tool in the book that sounds perfect for your situation, stop reading and actually use the tool at least once before you resume reading. -Jerry Bowerman, vice president, chief operating officer, Electronic Arts Canada FROM BLAH, BLAH TO AHA! Breakthrough Knowledge Transfer Techniques for Every Professional! No matter where you work there are people with experience teaching people who need to learn. Everyone is part of this exchange yet few people know how to do it well. Now, there s a comprehensive how-to manual for effective knowledge transfer: Teach What You Know. Steve Trautman introduces simple, practical mentoring techniques he created for engineers at Microsoft, and has proven in many diverse organizations ranging from Nike to Boeing.This is real-world, get-it done advice, organized into a framework you can use no matter what you need to teach. Trautman provides common-sense tools to successfully pass along years or even decades of experiences: easy-to- use checklists, sample training plans, lists of questions, step-by-step procedures, and a start-to finish case study. Teach What You Know will help you orient new employees, support transitions to new assignments and promotions, prepare for employee retirements, build teams, roll out new technologies, and even move forward after reorganizations and mergers.You ll learn how to * Create a plan for the entire knowledge transfer process* Clarify roles for each type of peer mentor in your organization* Set expectations for communication so you can mentor and still get your other work done* Organize what must be learned into manageable chunks* Develop a measurable training plan in less than an hour* Uncover the list of information and support that your apprentices can t live (or at least learn) without* Explain the mysterious big picture to your apprentices* Create one-hour lesson plans in five minutes* Give a demonstration that is guaranteed to sink in* Help your apprentices take responsibility for their own learning* Make sure your apprentices have mastered what you ve taught* Provide feedback that your peers will appreciate hearing. Codice libro della libreria AAC9780137143689

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Descrizione libro Prentice Hall. Paperback. Condizione libro: New. Paperback. 320 pages. Do you find yourself reading books that just make sense, so you end up reading the entire book but not doing any of it Dont let that happen with this book. The tools Steve presents in this book work great. Weve been using them for over a year at EA Canada with dramatic improvements in onboarding time and knowledge transfer. Heres the key: when you find a tool in the book that sounds perfect for your situation, stop reading and actually use the tool at least once before you resume reading. Jerry Bowerman, vice president, chief operating officer, Electronic Arts Canada FROM BLAH, BLAH TO AHA! Breakthrough Knowledge Transfer Techniques for Every Professional! No matter where you work there are people with experience teaching people who need to learn. Everyone is part of this exchange yet few people know how to do it well. Now, theres a comprehensive how-to manual for effective knowledge transfer: Teach What You Know. Steve Trautman introduces simple, practical mentoring techniques he created for engineers at Microsoft, and has proven in many diverse organizations ranging from Nike to Boeing. This is real-world, get-it done advice, organized into a framework you can use no matter what you need to teach. Trautman provides common-sense tools to successfully pass along years or even decades of experiences: easy-to- use checklists, sample training plans, lists of questions, step-by-step procedures, and a start-to finish case study. Teach What You Know will help you orient new employees, support transitions to new assignments and promotions, prepare for employee retirements, build teams, roll out new technologies, and even move forward after reorganizations and mergers. Youll learn how to Create a plan for the entire knowledge transfer process Clarify roles for each type of peer mentor in your organization Set expectations for communication so you can mentor and still get your other work done Organize what must be learned into manageable chunks Develop a measurable training plan in less than an hour Uncover the list of information and support that your apprentices cant live (or at least learn) without Explain the mysterious big picture to your apprentices Create one-hour lesson plans in five minutes Give a demonstration that is guaranteed to sink in Help your apprentices take responsibility for their own learning Make sure your apprentices have mastered what youve taught Provide feedback that your peers will appreciate hearing This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Codice libro della libreria 9780137143689

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Descrizione libro Pearson Education (US). Paperback. Condizione libro: new. BRAND NEW, Teach What You Know: A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring, Steve Trautman, "Do you find yourself reading books that just 'make sense,' so you end up reading the entire book but not doing any of it? Don't let that happen with this book. The 'tools' Steve presents in this book work great. We've been using them for over a year at EA Canada with dramatic improvements in onboarding time and knowledge transfer. Here's the key: when you find a tool in the book that sounds perfect for your situation, stop reading and actually use the tool at least once before you resume reading." -Jerry Bowerman, vice president, chief operating officer, Electronic Arts Canada FROM BLAH, BLAH TO AHA! Breakthrough Knowledge Transfer Techniques for Every Professional! No matter where you work there are people with experience teaching people who need to learn. Everyone is part of this exchange yet few people know how to do it well. Now, there's a comprehensive how-to manual for effective knowledge transfer: Teach What You Know. Steve Trautman introduces simple, practical mentoring techniques he created for engineers at Microsoft, and has proven in many diverse organizations ranging from Nike to Boeing. This is real-world, get-it done advice, organized into a framework you can use no matter what you need to teach. Trautman provides common-sense tools to successfully pass along years or even decades of experiences: easy-to- use checklists, sample training plans, lists of questions, step-by-step procedures, and a start-to finish case study. Teach What You Know will help you orient new employees, support transitions to new assignments and promotions, prepare for employee retirements, build teams, roll out new technologies, and even move forward after reorganizations and mergers. You'll learn how to * Create a plan for the entire knowledge transfer process* Clarify roles for each type of peer mentor in your organization* Set expectations for communication so you can mentor and still get your other work done* Organize what must be learned into manageable chunks* Develop a measurable training plan in less than an hour* Uncover the list of information and support that your apprentices can't live (or at least learn) without* Explain the mysterious "big picture" to your apprentices* Create one-hour "lesson plans" in five minutes* Give a demonstration that is guaranteed to sink in* Help your apprentices take responsibility for their own learning* Make sure your apprentices have mastered what you've taught* Provide feedback that your peers will appreciate hearing. Codice libro della libreria B9780137143689

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