Articoli correlati a Services Management: An Integrated Approach
Services Management: an integrated approach is broken down into five distinct parts. After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively. These are: how to realise customer satisfaction and customer loyalty, the crucial role of employees in service operations, and managing the operational side of the service process. In a final part, these different sides are integrated through the notions of performance management, strategy and innovation. Concepts and frameworks are followed by cases and examples, many from the Financial Times. This contributes to making this book a lively read for advanced students of services management or experienced practitioners.
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Book by Van Looy Bart Van Dierdonck Roland
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
- EditorePearson Education Limited
- Data di pubblicazione1998
- ISBN 10 0273635255
- ISBN 13 9780273635253
- RilegaturaCopertina flessibile
- Numero edizione1
- Numero di pagine528
- RedattoreVan Looy Bart
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Services Management: an Integrated Approach
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Descrizione libro Paperback. Condizione: Very Good. Services Management: an Integrated Approach This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9780273635253
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Services Management: an Integrated Approach
Editore:
Financial Times/ Prentice Hall
(1998)
ISBN 10: 0273635255
ISBN 13: 9780273635253
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Paperback
Quantità: 1
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Descrizione libro Paperback. Condizione: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Codice articolo CHL1306556
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Services Management: an Integrated Approach
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Descrizione libro Paperback. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9780273635253
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Foto dell'editore
Services Management: An Integrated Approach
Editore:
Financial Times/ Prentice Hall
(1998)
ISBN 10: 0273635255
ISBN 13: 9780273635253
Antico o usato
Brossura
Quantità: 1
Da:
Valutazione libreria
Descrizione libro Condizione: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273635253. Codice articolo 8486687
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Foto dell'editore
Services Management: An Integrated Approach
Editore:
Financial Times/ Prentice Hall
(1998)
ISBN 10: 0273635255
ISBN 13: 9780273635253
Antico o usato
Brossura
Quantità: 1
Da:
Valutazione libreria
Descrizione libro Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1150grams, ISBN:9780273635253. Codice articolo 9559060
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Services Management: An Integrated Approach
Editore:
Financial Times
(1998)
ISBN 10: 0273635255
ISBN 13: 9780273635253
Antico o usato
Brossura
Quantità: 1
Da:
Valutazione libreria
Descrizione libro Condizione: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pen markings. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273635253. Codice articolo 9819929
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Services Management: An Integrated Approach
Editore:
Financial Times/ Pitman
(1998)
ISBN 10: 0273635255
ISBN 13: 9780273635253
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Brossura
Quantità: 1
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Valutazione libreria
Descrizione libro Condizione: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1100grams, ISBN:9780273635253. Codice articolo 9819930
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Services Management: an Integrated Approach
Editore:
Prentice Hall
(1998)
ISBN 10: 0273635255
ISBN 13: 9780273635253
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Soft Cover
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Descrizione libro Soft Cover. Condizione: Very Good. Codice articolo 044023
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EUR 35,98
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Services management: an intergrated approach
Editore:
Financial Times Management
(1998)
ISBN 10: 0273635255
ISBN 13: 9780273635253
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Brossura
Quantità: 1
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Descrizione libro Prentice Hall 1998 Prentice Hall 1998 xx 504pp paperback mint As New. Codice articolo 29116
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EUR 46,77
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