TO QUALITY CONTROL 3A CORPORATION Originally printed in Japan as "Dai-3-pan Hinshitsu Kanri Nyumon" (Introduction to Quality Control 3rd Edition) by Kaoru Ishikawa. (c)Kaoru Ishikawa 1989, published by JUSE Press Ltd. Softcover reprint of the hardcover 1st edition 1989 Distributed outside Japan and North America by: CHAPMAN & HALL 2 -6 Boundary Row, London SEl 8HN, UK. ISBN-13: 978-94-011-7690-3 e-ISBN-13: 978-94-011-7688-0 DOl: 10. 1007/978-94-011-7688-0 All rights reserved. No part of this book may be reproduced in any form or by any means, without permission in writing from the publisher. First Printing ...October 1990 Translated by J. H. Loftus Contents Preface XVII Acknowledgment XIX CHAPTER 1 WHAT IS QUALITY CONTROL? 1 1. 1 What is Quality Control? 1 1. 1. 1 The Definition of Quality Control 1. 1. 2 Some Misunderstandings about Quality Control and Total Quality Control 1. 1. 3 The Benefits of Companywide Quality Control 1. 2 The History and Current Status of Quality Control 7 1. 3 Advances in Quality Assurance 13 1. 4 What is Quality? 15 1. 4. 1 Quality to Satisfy the Consumer 1. 4. 2 True Quality Characteristics and Substitute Characteristics; Product Research 1. 4. 3 Quality Analysis and Product Research 1. 4. 4 Clarifying Definitions Concerning Quality 1. 4. 5 What are Good Quality and Good Products? 1. 5 What is Control? 36 1. 5. 1 The Old-Fashioned Approach to Control 1. 5. 2 Control Methods and Philosophy 1. 5. 3 Action for Recurrence Prevention ("Permanent Fix") 1.
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...an excellent book that can be read at many levels within a company - Total Quality Management; This is a book to treasure, in its own right as an extremely practical source of information and as a fitting memorial to Professor Ishikawa - Quality & Reliability EngineeringContenuti:
1 What is quality control?.- 1.1 What is Quality Control?.- 1.1.1 The Definition of Quality Control.- 1.1.2 Some Misunderstandings about Quality Control and Total Quality Control.- 1.1.3 The Benefits of Companywide Quality Control.- 1.2 The History and Current Status of Quality Control.- 1.3 Advances in Quality Assurance.- 1.4 What is Quality?.- 1.4.1 Quality to Satisfy the Consumer.- 1.4.2 True Quality Characteristics and Substitute Characteristics; Product Research.- 1.4.3 Quality Analysis and Product Research.- 1.4.4 Clarifying Definitions Concerning Quality.- 1.4.5 What are Good Quality and Good Products?.- 1.5 What is Control?.- 1.5.1 The Old-Fashioned Approach to Control.- 1.5.2 Control Methods and Philosophy.- 1.5.3 Action for Recurrence Prevention (“Permanent Fix”).- 1.6 Controlling Quality.- 1.6.1 The Basis of Quality Control and Quality Assurance.- 1.6.2 The Quality Assurance System.- 1.6.3 Control of Raw Materials and Subcontracting (Materials).- 1.6.4 Equipment Control (Machines).- 1.6.5 Working Methods and Standardization (Methods).- 1.6.6 Measurement Control (Measurement).- 1.6.7 Personnel (Man) and Education.- 1.7 Quality and Process Improvement.- 1.7.1 Philosophy and Basic Conditions of Control and Improvement.- 1.7.2 The Steps in Improvement.- 1.7.3 Investigation and Analysis for Revealing Problems.- 1.7.4 Deciding Problems, Targets, and Deadlines.- 1.8 Statistical Quality Control, Total Quality Control and Technology.- 1.9 The Ends and Means of Business Management.- 1.10 QC Circle Activities.- 1.11 The Introduction and Promotion of TQC.- 1.12 Methods of Promoting TQC in Individual Departments.- 1.13 Quality Diagnosis and TQC Diagnosis.- 1.14 The Role of Executives in TQC 85 Some Quality Control Maxims.- 2 The Statistical Approach, With Some Simple Statistical Tools.- 2.1 Statistical Methods Used in Quality Control.- 2.2 The Statistical Approach.- 2.2.1 The Statistical Approach.- 2.2.2 Precautions from the Control Viewpoint.- 2.3 The Different Types of Data.- 2.4 Expressing Distributions Quantitatively.- 2.5 Interpreting and Using Frequency Distributions.- 2.6 Pareto Diagrams and Pareto Curves.- 2.7 Check Sheets.- 2.8 Process Capability Diagrams.- 2.9 Scatter Diagrams (Correlation Diagrams).- 2.10 What is Error?.- 2A.1 Preparing Frequency Distributions.- 2A.2 Methods of Calculating Statistics.- 2A.3 Distribution of Statistics.- 3 The Preparation And Use Of Control Charts.- 3.1 What are Control Charts?.- 3.2 Types of Control Chart.- 3.3 Preparing Average and Range $$(\bar x - R)$$Control Charts.- 3.4 Preparing Control Charts for Fraction Defective (p).- 3.5 Preparing Control Charts for Number of Defectives (pn).- 3.6 Preparing Control Charts for Number of Defects per Unit (u).- 3.7 Preparing Control Charts for Number of Defects (c).- 3.8 Interpreting Control Charts.- 3.9 Using Control Charts.- 3.9.1 Applications.- 3.9.2 Using Control Charts for Analysis.- 3.9.3 Using Control Charts for Control.- 3A.1 The Median ($$\tilde x$$) and Range Control Chart.- 3A.2 Control Charts for Individual Data Points.- 3A.2.1 Preparing the x Control Chart.- 3A.2.2 Using the x Control Chart.- 3A.3 The Statistical Interpretation of Control Charts.- 3A.4 Methods of Testing Differences in Averages from Control Charts.- 4 Process Analysis and Improvement.- 4.1 Process Improvement and Control.- 4.2 Improvement Types and Procedures.- 4.2.1 Types of Improvement.- 4.2.2 Obstacles to Improvement.- 4.2.3 The Basic Conditions for Improvement.- 4.2.4 Process Analysis and Improvement Procedures.- 4.3 Problem-Finding Investigations.- 4.3.1 General Hints.- 4.3.2 How to Stratify.- 4.3.3 Graphs.- 4.3.4 Exposing Hidden Defectives and Latent Complaints.- 4.4 Deciding What Problems to Tackle.- 4.5 Organization for Process Analysis and Improvement.- 4.5.1 Process Analysis and Improvement through the Standing Organization.- 4.5.2 Process Analysis and Improvement through QC Circle Activities.- 4.5.3 QC Team Activities.- 4.5.4 Engineer-in-Charge and Manager-in-Charge Systems.- 4.6 Analyzing Problems and Preparing Improvement Plans.- 4.6.1 Basic Attacking Attitude.- 4.6.2 Items to be Specified in Improvement Plans; Standardization and Control Methods.- 4.7 Examining Process Analysis and Improvement Methods.- 4.7.1 Analysis and Improvement Using Proprietary Technology.- 4.7.2 Analysis and Improvement Using Pooled Knowledge.- 4.7.3 Creativity and Suggestion Schemes.- 4.7.4 Cause-and-Effect Diagrams.- 4.7.5 QC Process Charts.- 4.7.6 Analysis and Improvement with Simultaneous Use of Statistical Methods.- 4.7.7 Process Capability Studies.- 4.8 Some General Hints on Analysis.- 4.9 General Procedures for Statistical Analysis.- 4.10 Performing Factory Experiments.- 4.11 Process Analysis with Scant Data.- 4.12 Preparing and Implementing Improvement Plans.- 4.13 Checking Results: Control and Further Improvement.- 4.14 Preparing Reports.- 4A.1 Investigating Measurement Methods.- 4A.2 Investigating Sampling Methods.- 4A.3 The Concept of Statistical Testing.- 4A.4 The Concept of Statistical Estimation.- 4A.5 Difference in Means of Two Sets of Corresponding Continuous Data—Simple Method.- 4A.6 Difference in Fractions Defective of Two Sets of Data-Method Using Binomial Probability Paper.- 4A.7 Difference in Means of Two Sets of Data (Variables) When There is No Correspondence.- 4A.8 Relation between Corresponding Sets of Data-Correlation.- 4A.9 Additivity of Variances.- 5 Process Control.- 5.1 What is Process Control?.- 5.2 Quality Design and Process Design.- 5.2.1 Quality Standards.- 5.2.2 Process Design, Process Analysis, and Preparation of Quality Control Process Charts.- 5.3 Action.- 5.3.1 Types of Action.- 5.3.2 Adjustment Graphs.- 5.3.3 Control Charts Aimed Mainly at Taking Prompt Action.- 5.3.4 Control Charts Focusing on Recurrence Prevention.- 5.3.5 Process Abnormality Reports.- 5.4 Work Standards and Technical Standards.- 5.4.1 What are Work Standards and Technical Standards?.- 5.4.2 Quality Characteristics, Control Characteristics, and Work Standards.- 5.4.3 Purposes and Types of Work Standard.- 5.4.4 Conditions to be Included in Work Standards.- 5.4.5 Preparing Work Standards.- 5.4.6 Implementing and Controlling Work Standards.- 5.5 Control Levels.- 5.5.1 Selecting Control Items.- 5.5.2 Setting Control Levels.- 5.5.3 Control and Revision of Control Levels.- 5.6 Causes of Abnormalities and Control Standards.- 5.6.1 Causes of Abnormalities.- 5.6.2 Control Standards.- 5.7 How to Check Whether Good Process Control is Being Implemented.- 5.8 The Benefits of Control Charts and the Controlled State.- 5.9 Setting Adjustment Criteria.- 6 Quality Assurance and Inspection.- 6.1 What is Quality Assurance?.- 6.2 The Principles of Quality Assurance.- 6.3 Quality Assurance Methods and Systems.- 6.4 Why are Defectives Produced? Some Suitable Countermeasures.- 6.5 Reliability.- 6.6 Quality Assurance and Social Responsibility (Product Liability and Environmental Disruption by Product).- 6.7 What is Inspection?.- 6.8 Inspection Type.- 6.9 What is Sampling Inspection?.- 6.9.1 Sampling Errors.- 6.9.2 OC Curves.- 6.9.3 Average Outgoing Quality (AOQ).- 6.9.4 Types of Sampling Inspection.- 6.9.5 Quality Level and Disposition of Lot after Inspection.- 6.10 100% Inspection or Sampling Inspection?.- 6.11 Process Control or Inspection?.- 6.12 The Inspection Department.- 6.12.1 The Duties of the Inspection Department.- 6.12.2 Errors to which Inspection and the Inspection Department are Susceptible.- 6.13 Inspection Standards and How to Set them.- 6.14 Complaints Handling and Special Acceptance.- 6.14.1 What are Complaints?.- 6.14.2 Complaints Handling.- 6.14.3 Special Acceptance.- 6.15 Conclusions.- 7 The Systematic Implementation of Total Quality Control.- 7.1 Total Quality Control.- 7.2 The TQC Organization.- 7.3 TQC Promotion Programs.- 7.4 Design Control.- 7.5 Raw Material Control, Subcontractor Control, and TQC for Small and Medium-Sized Enterprises.- 7.6 Equipment Control, Jig and Tool Control, and Measurement Control.- 7.7 TQC in Marketing, Sales, and Service.- 7.8 TQC and Distribution Organization.- 7.9 Research and Development Control.- 7.10 Quality Audits.- 7.11 Quality Control Audits and TQC Audits.- 7.12 Policy Management.- 7.13 Conclusion.
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Descrizione libro Springer, 1991. Condizione libro: Good. 1st Edition. N/A. Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Codice libro della libreria GRP31229623
Descrizione libro Springer, 1991. Condizione libro: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. Dust Jacket in good condition. Codice libro della libreria 6212905
Descrizione libro Springer, 1991. Condizione libro: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. Dust Jacket in fair condition. Codice libro della libreria 6202572