In today's competitive (sometimes hypercompetitive) environments, companies need tools that can help them to assess their weaknesses and plan improvements. Self-assessment has emerged as a potentially powerful tool for this purpose. Until now self-assessment has been considered as a by-product of Quality Award Assessments. As such, it is more apt to identify already excellent companies than to spot weaknesses in any kind of company. Moreover, award models and approaches lack diagnostic power. This book proposes a model that is no longer a TQM Model but a 'Business Model' and a highly diagnostic process. Organisational Self-Assessment is unique in its approach to self-assessment, starting from results and diagnosing the causes within the company. It integrates self-assessment and subsequent improvement planning into the corporate strategic planning cycle to create a real business model.
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Introduction. From quality audits to self-assessment / self-diagnosis in relation to the company missions. The model: an integrated view of the company and its missions. The self-assessment/self-diagnosis process. Assessment of results, processes and systemic factors. Cross-diagnosis. Introducing self-assessment into the company: preparing for and implementing the self-assessment process. Integrating self-assessment and improvement planning into the company planning cycle. Appendix 1 - Guide to the self-assessment process. Appendix 2 - Integrating TQM concepts into business management.
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Descrizione libro Springer. Hardcover. Condizione libro: New. 0412788802 New Condition. Codice libro della libreria NEW6.0201507
Descrizione libro Springer, 1997. Hardcover. Condizione libro: New. 1997. This item is printed on demand. Codice libro della libreria DADAX0412788802
Descrizione libro Springer, 1997. Hardcover. Condizione libro: New. book. Codice libro della libreria 412788802
Descrizione libro Springer, 1997. Hardcover. Condizione libro: New. book. Codice libro della libreria 0412788802