Managing Airports 4th Edition: An international perspective

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9780415529419: Managing Airports 4th Edition: An international perspective

Managing Airports presents a comprehensive and cutting-edge insight into today's international airport industry.

Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport. This 4th edition has been fully revised and updated to reflect the many important developments in the management of airports and issues facing the aviation industry since the 3rd edition. The 4th edition features:

  • New content on: coping with an increasingly volatile and uncertain operating environment, social media and other trends in technology, the evolving airport-airline relationship, responding to sustainability pressures and new security policies.
  • New chapter focused solely on service quality and the passenger experience. This is to reflect the increasing need for airports to offer wide ranging and quality services to their diverse customer base to remain competitive and to achieve high satisfaction levels.
  • Up dated and new international case studies to show recent issues and theory in practice. New case studies on emerging economies such as China, India and Brazil.

Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry.

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Recensione:

'Anne Graham’s book should be essential reading for anyone working, analyzing, investing, studying or just generally interested in the airport industry. It is one of the few books dedicated to the topic of airport management at an international level and it manages to capture the key fundamentals of the industry in a clear and concise way. Many of the issues raised in the book are timely, important, challenging and controversial, and Dr. Graham analyses these in detail, providing the essential background and presenting the perspectives of the different players. Managing Airports has become a true classic of the airport industry literature.'- Dr. Rafael Echevarne, Director, Economics and Program Development, ACI World

'Managing Airports’ status as “ the top must read” for airport professionals, academics and researchers remains unaltered, especially with this new fourth edition.   There have been significant changes in airport management since 2008, namely, the shifting balance of power towards emerging markets, increasing emphasis on service quality and enhancing the passenger experience and the airport having to cope with more challenging capital market conditions post-2008.  All of these pressing issues have been incorporated in this new fourth edition. Readers will especially appreciate new chapters on airport operations and airport service quality which reflects the extent to which a growing number of airport operators have re- focussed in recent years on try to deliver an improved airport experience for their customers.' - Dr. Romano Pagliari
Senior Lecturer, Department of Air Transport, Cranfield University
 

L'autore:

Dr Anne Graham is a Reader in Tourism and Transport at the University of Westminster, UK.

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Graham, Anne
ISBN 10: 0415529417 ISBN 13: 9780415529419
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Anne Graham
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Descrizione libro Taylor Francis Ltd, United Kingdom, 2013. Paperback. Condizione libro: New. 4th Revised edition. 244 x 188 mm. Language: English . Brand New Book. Managing Airports presents a comprehensive and cutting-edge insight into today s international airport industry. Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport. This 4th edition has been fully revised and updated to reflect the many important developments in the management of airports and issues facing the aviation industry since the 3rd edition. The 4th edition features: * New content on: coping with an increasingly volatile and uncertain operating environment, social media and other trends in technology, the evolving airport-airline relationship, responding to sustainability pressures and new security policies. * New chapter focused solely on service quality and the passenger experience. This is to reflect the increasing need for airports to offer wide ranging and quality services to their diverse customer base to remain competitive and to achieve high satisfaction levels. * Up dated and new international case studies to show recent issues and theory in practice.New case studies on emerging economies such as China, India and Brazil. Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry. Codice libro della libreria AA69780415529419

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Anne Graham
Editore: Taylor Francis Ltd, United Kingdom (2013)
ISBN 10: 0415529417 ISBN 13: 9780415529419
Nuovi Paperback Quantità: 10
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Descrizione libro Taylor Francis Ltd, United Kingdom, 2013. Paperback. Condizione libro: New. 4th Revised edition. 244 x 188 mm. Language: English . Brand New Book. Managing Airports presents a comprehensive and cutting-edge insight into today s international airport industry. Approaching management topics from a strategic and commercial perspective rather than from an operational and technical angle, the book provides an innovative insight into the processes behind running a successful airport. This 4th edition has been fully revised and updated to reflect the many important developments in the management of airports and issues facing the aviation industry since the 3rd edition. The 4th edition features: * New content on: coping with an increasingly volatile and uncertain operating environment, social media and other trends in technology, the evolving airport-airline relationship, responding to sustainability pressures and new security policies. * New chapter focused solely on service quality and the passenger experience. This is to reflect the increasing need for airports to offer wide ranging and quality services to their diverse customer base to remain competitive and to achieve high satisfaction levels. * Up dated and new international case studies to show recent issues and theory in practice.New case studies on emerging economies such as China, India and Brazil. Accessible and up-to-date, Managing Airports is ideal for students, lecturers and researchers of transport and tourism, and practitioners within the air transport industry. Codice libro della libreria AA69780415529419

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ISBN 10: 0415529417 ISBN 13: 9780415529419
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Descrizione libro Taylor & Francis Ltd 2013-09-27, London, 2013. paperback. Condizione libro: New. Codice libro della libreria 9780415529419

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Descrizione libro Paperback. Condizione libro: New. This is an International Edition Brand New Paperback Same Title Author and Edition as listed. Standard Delivery within 6-14 business days ACROSS THE GLOBE. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Codice libro della libreria OS9780415529419

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Descrizione libro Routledge. Condizione libro: New. 0415529417 This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, ISBN and Cover design may differ, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Codice libro della libreria BO9780415529419

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Descrizione libro Routledge 2013-09-27, 2013. Condizione libro: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Codice libro della libreria NU-LBR-01229880

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Descrizione libro Routledge, 2013. Condizione libro: New. 2013. 4th Edition. Paperback. "Simultaneously published in the USA and Canada"--Title page verso. Num Pages: 344 pages, 46 black & white illustrations, 77 black & white tables, 46 black & white line drawings. BIC Classification: KJM; KNGV1. Category: (G) General (US: Trade). Dimension: 191 x 248 x 18. Weight in Grams: 622. . . . . . . Codice libro della libreria V9780415529419

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Descrizione libro Routledge, 2013. PAP. Condizione libro: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Codice libro della libreria GB-9780415529419

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