In Performance Dashboards, Second Edition, author WayneEckerson explains what dashboards are, where they can be used, andwhy they are important to measuring and managing performance. AsDirector of Research for The Data Warehousing Institute, aworldwide association of business intelligence professionals,Eckerson interviewed dozens of organizations that have builtvarious types of performance dashboards in different industries andlines of business. Their practical insights explore how you caneffectively turbo-charge performance–management initiativeswith dashboard technology.
This updated book, which is 75% rewritten, provides a foundationfor understanding performance dashboards, business intelligence,and performance management to optimize performance and accelerateresults.
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Written by Wayne Eckerson, a recognized expert and consultant inthe field of business intelligence, —PerformanceDashboards, Second Edition shows how performance dashboardsfocus business people on the right things to do and arm them withrelevant information to do things right. Eckerson's tips,techniques, and practical insights provide a strategic road map tohelp organizations turbocharge performance management initiativeswith dashboard technology to optimize performance and accelerateresults.
Extensively rewritten and modified to reflect changes andadvances in the field, the Second Edition now includes:
All-new case studies that illustrate how to deliver operational,tactical, and strategic performance dashboards
A chapter on architectural issues and options for creatingscalable, high-performance performance dashboards
Explanation of the MAD framework (monitor, analyze, and drill todetail) for developing performance dashboards and the Double MADframework (model, analytics, and deliberation) that definesnext-generation capabilities
Expanded section on the best practices for managing performancedashboard projects
New architectural techniques for integrating performancedashboards and cascading performance metrics across tiers ofdashboards
Detailed characteristics of operational, tactical, and strategicdashboards, including prominent subtypes in each category
A description of dashboard functionality by type of dashboard,including navigational and analytical techniques to enhanceusability and effectiveness
New guidelines for designing effective dashboard displays,including an overview of visualization techniques and how and whenthey should be used
New insights into key performance indicators (KPIs) andperformance targets, as well as practical tips for brainstorming,designing, and maintaining dashboard metrics
In-depth examination of the role of performance dashboards inthe BI Maturity Model
Written for IT managers but accessible to business executives,this book will serve as a testimonial to the power of performancedashboards to improve organizational effectiveness as well as acomprehensive source of best practices required to successfullyimplement dashboards and scorecards. Every executive and managershould have a copy of this bestseller on their bookshelf.
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