The ideal introductory reference on salesforce.com—now fully updated throughout!
As the global leader in on-demand customer relationship management (CRM), salesforce.com helps companies all over the world manage their sales, marketing, and customer service and support operations. Written by two salesforce.com insiders, this straightforward introduction clearly explains how to organize contacts, log activities with contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more.
Get started solving common sales, marketing, client, and customer service challenges with salesforce.com—and make your business a force to be reckoned with!
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Close deals faster, gain real-time visibility into sales, and collaborate instantly — with Salesforce.com!
What value do you put on your customer and partner relationships? If you're a sales rep, it's your livelihood. And if you're in management, your partner and customer base are your most valuable assets. What if you had a tool that could truly help you manage your partners and customers? That tool is Salesforce.com, and here's your guide to putting its power to work for you.
Get your head in the clouds — understand salesforce.com's Sales Cloud and Service Cloud and how to use its Web-based tools
Collaborate with Chatter — use Chatter to get sales, marketing, and support departments communicating in new ways
Track your customers and partners — use Salesforce to manage your existing business relationships as well as those with key prospects
Be a rainmaker with Sales Cloud — track sales from lead to close, and team Salesforce with Google AdWords to maximize your marketing
Be a hero with Service Cloud — delight your customers by delivering fast and accurate support
Measure your performance — enable sales reps, managers, and executives to see and analyze the data
Design your own solution — customize Salesforce with Force.com to meet your needs and objectives
Open the book and find:
Advice on navigating and personalizing salesforce.com
How to track leads, accounts, contacts, and opportunities
Tips for collaborating with Chatter
Secrets for improving marketing campaigns
Steps for creating quotes with products and price books
Solutions for managing cases with the Service Cloud
Keys to driving more productivity
Ways to customize Salesforce with Force.com
Solve business challenges, drive sales, and deliver superior customer service
Use Chatter to collaborate with colleagues and solve issues faster
Manage accounts, develop contacts, and coordinate activities
Prospect leads, track opportunities, and drive demand with campaigns
Tom Wong is Vice President, Dreamforce, Customer Marketing Programs, at Salesforce.com and a leading authority on CRM.
Liz Kao is a salesforce.com consultant and Software as a Service expert who advises companies on their CRM needs.
Matt Kaufman is CEO of MK Partners, a leader in salesforce.com consulting for the public sector and nonprofit organizations.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
Descrizione libro For Dummies, 2010. Paperback. Condizione libro: New. 4. Codice libro della libreria DADAX0470590718
Descrizione libro John Wiley & Sons. Condizione libro: New. pp. 432. Codice libro della libreria 8147164
Descrizione libro For Dummies, 2010. Paperback. Condizione libro: New. book. Codice libro della libreria 0470590718
Descrizione libro For Dummies, 2010. Paperback. Condizione libro: New. Codice libro della libreria P110470590718
Descrizione libro For Dummies. PAPERBACK. Condizione libro: New. 0470590718 New Condition. Codice libro della libreria NEW6.1163396
Descrizione libro 2010. Paperback. Condizione libro: New. 4th. Paperback. Fourth edition. The ideal introductory reference on salesforce. com-now fully updated throughout! As the global leader in on-demand customer relationship management (CRM), sa.Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 414 pages. 0.635. Codice libro della libreria 9780470590713