Successful Service Design for Telecommunications: A Comprehensive Guide to Design and Implementation

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9780470753934: Successful Service Design for Telecommunications: A Comprehensive Guide to Design and Implementation

Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition. Successful Service Design for Telecommunications provides a comprehensive guide into service design and implementation. The author provides a consistent approach to designing scalable and operable processes that can be used when designing a variety of technologically based services; offering concepts, principles and numerous examples that the readers can easily adapt to their technological environment. Key features: Defines what telecommunications services are from business, technical and operational perspectives Explains how telecommunications services can be implemented, including implementation strategies for both new service introductions and enhancements to existing services The principles and management processes described can be used on all telecommunications services (fixed, mobile, broadband and wireless) and technology (e.g. IT and Internet) based services Includes references to the current best practices and industry standards and complements the eTom and the OSS/ BSS models proposed by the TeleManagement Forum Features numerous real-life scenarios and examples to support the discussion on the key concepts of service design This book will be of interest to managers, service designers, project managers, IT professionals, operation managers and senior executives who work in the telecommunications sector. University students studying telecommunications, IT and service science courses will also find this text insightful.

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Sauming Pang
Editore: John Wiley and Sons Ltd, United States (2009)
ISBN 10: 0470753935 ISBN 13: 9780470753934
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Descrizione libro John Wiley and Sons Ltd, United States, 2009. Hardback. Condizione libro: New. 250 x 174 mm. Language: English . Brand New Book. Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition. Successful Service Design for Telecommunications provides a comprehensive guide into service design and implementation. The author provides a consistent approach to designing scalable and operable processes that can be used when designing a variety of technologically based services; offering concepts, principles and numerous examples that the readers can easily adapt to their technological environment. Key features: Defines what telecommunications services are from business, technical and operational perspectives Explains how telecommunications services can be implemented, including implementation strategies for both new service introductions and enhancements to existing services The principles and management processes described can be used on all telecommunications services (fixed, mobile, broadband and wireless) and technology (e.g. IT and Internet) based services Includes references to the current best practices and industry standards and complements the eTom and the OSS/ BSS models proposed by the TeleManagement Forum Features numerous real-life scenarios and examples to support the discussion on the key concepts of service design This book will be of interest to managers, service designers, project managers, IT professionals, operation managers and senior executives who work in the telecommunications sector. University students studying telecommunications, IT and service science courses will also find this text insightful. Codice libro della libreria AAH9780470753934

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Descrizione libro Wileyand#8211;Blackwell, 2009. HRD. Condizione libro: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Codice libro della libreria FW-9780470753934

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Sauming Pang
Editore: John Wiley and Sons Ltd, United States (2009)
ISBN 10: 0470753935 ISBN 13: 9780470753934
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Descrizione libro John Wiley and Sons Ltd, United States, 2009. Hardback. Condizione libro: New. 1. Auflage. 250 x 174 mm. Language: English . Brand New Book. Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition. Successful Service Design for Telecommunications provides a comprehensive guide into service design and implementation. The author provides a consistent approach to designing scalable and operable processes that can be used when designing a variety of technologically based services; offering concepts, principles and numerous examples that the readers can easily adapt to their technological environment. Key features: Defines what telecommunications services are from business, technical and operational perspectives Explains how telecommunications services can be implemented, including implementation strategies for both new service introductions and enhancements to existing services The principles and management processes described can be used on all telecommunications services (fixed, mobile, broadband and wireless) and technology (e.g. IT and Internet) based services Includes references to the current best practices and industry standards and complements the eTom and the OSS/ BSS models proposed by the TeleManagement Forum Features numerous real-life scenarios and examples to support the discussion on the key concepts of service design This book will be of interest to managers, service designers, project managers, IT professionals, operation managers and senior executives who work in the telecommunications sector. University students studying telecommunications, IT and service science courses will also find this text insightful. Codice libro della libreria AAH9780470753934

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Descrizione libro John Wiley and Sons. Condizione libro: New. Brand New. Codice libro della libreria 0470753935

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Descrizione libro Wiley, 2009. Hardcover. Condizione libro: New. book. Codice libro della libreria 0470753935

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Descrizione libro 2009. Hardback. Condizione libro: NEW. 9780470753934 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Codice libro della libreria HTANDREE0771110

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Descrizione libro John Wiley & Sons Inc, 2009. Hardcover. Condizione libro: Brand New. 1st edition. 360 pages. 9.84x6.85x0.94 inches. In Stock. Codice libro della libreria __0470753935

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Descrizione libro Wiley, 2009. Hardcover. Condizione libro: New. 1. Codice libro della libreria DADAX0470753935

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Descrizione libro 2009. Hardcover. Condizione libro: New. 1st. 173mm x 23mm x 249mm. Hardcover. Comprehensive reference to successful service design for the telecommunications industry Telecommunications companies operate in increasingly competitive environments. The com.Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 343 pages. 0.771. Codice libro della libreria 9780470753934

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Descrizione libro Wiley-Blackwell, 2009. Hardcover. Condizione libro: New. 17.7 x 25.3 cm. Our orders are sent from our warehouse locally or directly from our international distributors to allow us to offer you the best possible price and delivery time. Book. Codice libro della libreria MM-60126057

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