Praise for The Nordstrom Way "Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." - David D. Glass President and Chief Executive Officer Wal-Mart Stores, Inc. "Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." - J. Willard Marriott, Jr. Chairman and President Marriott International, Inc. "When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." - Leonard A. Lauder President and Chief Executive Officer Estee Lauder Companies "Nordstrom's business is built on one-to-one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" - Donna Karan Designer and Chief Executive Officer Donna Karan Company
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Descrizione libro Paperback. Condizione libro: BRAND NEW. BRAND NEW. Fast Shipping. Prompt Customer Service. Satisfaction guaranteed. Codice libro della libreria 0471161608BNA
Descrizione libro 1996. Paperback. Condizione libro: New. This book is BRAND NEW Soft cover International edition with black and white printing. ISBN number & cover page may be different but contents identical to the US edition word by word. Book is in English language. Codice libro della libreria UN-WIL-EX-IN-154
Descrizione libro Wiley, 1996. Condizione libro: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: America's #1 Customer Service Company. After the Gold Rush: A Store Is Born. The Next Generation: Perfecting ''The Nordstrom Way''. The Nordstrom Culture: Setting Employees Free. ''What's Inside'': Creating an Inviting Place. A Company of Entrepreneurs: The ''Nordies'' Versus the Clock-Punchers. The Art of Selling: Retailing Is a Contact Sport. Customer Service the Nordstrom Way: The Future. Index. Codice libro della libreria ABE_book_new_0471161608
Descrizione libro Wiley, 1996. Paperback. Condizione libro: New. book. Codice libro della libreria 0471161608
Descrizione libro Wiley, 1996. Paperback. Condizione libro: New. Codice libro della libreria P110471161608
Descrizione libro Wiley. PAPERBACK. Condizione libro: New. 0471161608 New Condition. Codice libro della libreria NEW4.0245954