Service Management : Strategy and Leadership in Service Business, 3rd Edition

Valutazione media 4,6
( su 10 valutazioni fornite da Goodreads )
 
9780471494393: Service Management : Strategy and Leadership in Service Business, 3rd Edition

In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations

This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book that is at the same time very holistic and conceptual, and yet both easy to grasp and to translate into practical action.

It also evokes an alternative perspective on services, namely that of refocusing attention from the production and the product to the value creation process of customers. With these perspectivess every company todays needs to see itself as a service company.

The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation -but above all it emphasizes the special role played by good leadership. In particular, this edition looks at the role of technology in services as well as - more generally -the role of services in society.

Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

I migliori risultati di ricerca su AbeBooks

1.

Richard Normann
Editore: Wiley (2001)
ISBN 10: 0471494399 ISBN 13: 9780471494393
Nuovi Paperback Quantità: 1
Da
Ergodebooks
(RICHMOND, TX, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Wiley, 2001. Paperback. Condizione libro: New. Codice libro della libreria SONG0471494399

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 12,46
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 3,42
In U.S.A.
Destinazione, tempi e costi

2.

Richard Normann
Editore: John Wiley and Sons Ltd, United Kingdom (2001)
ISBN 10: 0471494399 ISBN 13: 9780471494393
Nuovi Paperback Quantità: 1
Da
The Book Depository
(London, Regno Unito)
Valutazione libreria
[?]

Descrizione libro John Wiley and Sons Ltd, United Kingdom, 2001. Paperback. Condizione libro: New. 3rd Revised edition. Language: English . Brand New Book. In the world of industry and management producing a intangible productsa poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book that is at the same time very holistic and conceptual, and yet both easy to grasp and to translate into practical action. It also evokes an alternative perspective on services, namely that of refocusing attention from the production and the product to the value creation process of customers. With these perspectivess every company todays needs to see itself as a service company. The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation --but above all it emphasizes the special role played by good leadership. In particular, this edition looks at the role of technology in services as well as -- more generally --the role of services in society. Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations. Codice libro della libreria AAZ9780471494393

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 37,36
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

3.

Richard Normann
Editore: John Wiley and Sons Ltd, United Kingdom (2001)
ISBN 10: 0471494399 ISBN 13: 9780471494393
Nuovi Paperback Quantità: 1
Da
The Book Depository US
(London, Regno Unito)
Valutazione libreria
[?]

Descrizione libro John Wiley and Sons Ltd, United Kingdom, 2001. Paperback. Condizione libro: New. 3rd Revised edition. Language: English . Brand New Book. In the world of industry and management producing a intangible productsa poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book that is at the same time very holistic and conceptual, and yet both easy to grasp and to translate into practical action. It also evokes an alternative perspective on services, namely that of refocusing attention from the production and the product to the value creation process of customers. With these perspectivess every company todays needs to see itself as a service company. The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation --but above all it emphasizes the special role played by good leadership. In particular, this edition looks at the role of technology in services as well as -- more generally --the role of services in society. Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations. Codice libro della libreria AAZ9780471494393

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 37,58
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

4.

Richard Normann
Editore: Wiley 2000-10-13, Chichester (2000)
ISBN 10: 0471494399 ISBN 13: 9780471494393
Nuovi paperback Quantità: > 20
Da
Blackwell's
(Oxford, OX, Regno Unito)
Valutazione libreria
[?]

Descrizione libro Wiley 2000-10-13, Chichester, 2000. paperback. Condizione libro: New. Codice libro della libreria 9780471494393

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 37,11
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 3,34
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

5.

Richard Normann
Editore: John Wiley and#38; Sons (2000)
ISBN 10: 0471494399 ISBN 13: 9780471494393
Nuovi Quantità: 13
Da
Books2Anywhere
(Fairford, GLOS, Regno Unito)
Valutazione libreria
[?]

Descrizione libro John Wiley and#38; Sons, 2000. PAP. Condizione libro: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Codice libro della libreria FW-9780471494393

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 32,23
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 10,03
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

6.

Normann, Richard
Editore: Wiley (2017)
ISBN 10: 0471494399 ISBN 13: 9780471494393
Nuovi Paperback Quantità: 2
Print on Demand
Da
Murray Media
(North Miami Beach, FL, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Wiley, 2017. Paperback. Condizione libro: New. This item is printed on demand. Codice libro della libreria P110471494399

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 40,17
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 2,56
In U.S.A.
Destinazione, tempi e costi

7.

Richard Normann
Editore: John Wiley and Sons Ltd
ISBN 10: 0471494399 ISBN 13: 9780471494393
Nuovi Paperback Quantità: 14
Da
THE SAINT BOOKSTORE
(Southport, Regno Unito)
Valutazione libreria
[?]

Descrizione libro John Wiley and Sons Ltd. Paperback. Condizione libro: new. BRAND NEW, Service Management: Strategy and Leadership in the Service Business (3rd Revised edition), Richard Normann, In the world of industry and management producing a intangible productsa poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book that is at the same time very holistic and conceptual, and yet both easy to grasp and to translate into practical action. It also evokes an alternative perspective on services, namely that of refocusing attention from the production and the product to the value creation process of customers. With these perspectivess every company todays needs to see itself as a service company. The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation --but above all it emphasizes the special role played by good leadership. In particular, this edition looks at the role of technology in services as well as -- more generally --the role of services in society. Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations. Codice libro della libreria B9780471494393

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 35,14
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 7,74
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

8.

Richard Normann
ISBN 10: 0471494399 ISBN 13: 9780471494393
Nuovi Quantità: 1
Da
Speedy Hen LLC
(Sunrise, FL, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Condizione libro: New. Bookseller Inventory # ST0471494399. Codice libro della libreria ST0471494399

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 44,40
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
In U.S.A.
Destinazione, tempi e costi

9.

Richard Normann
ISBN 10: 0471494399 ISBN 13: 9780471494393
Nuovi Quantità: 1
Da
BWB
(Valley Stream, NY, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Condizione libro: New. Depending on your location, this item may ship from the US or UK. Codice libro della libreria 97804714943930000000

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 47,71
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
In U.S.A.
Destinazione, tempi e costi

10.

Normann, Richard
Editore: John Wiley and Sons Ltd (2001)
ISBN 10: 0471494399 ISBN 13: 9780471494393
Nuovi Brossura Quantità: 1
Valutazione libreria
[?]

Descrizione libro John Wiley and Sons Ltd, 2001. Condizione libro: New. 2001. 3rd Edition. Paperback. In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations. Num Pages: 254 pages, line drawings, tables, index. BIC Classification: KJU; KNS. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly. Dimension: 228 x 154 x 18. Weight in Grams: 408. . . . . . . Codice libro della libreria V9780471494393

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 47,87
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
Da: Irlanda a: U.S.A.
Destinazione, tempi e costi

Vedi altre copie di questo libro

Vedi tutti i risultati per questo libro