Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office.
Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management.
Useful features of this new edition include:
Hotel Front Office Management, Fourth Edition is an invaluable book for those interested in learning more about a hotel's front office.
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Descrizione libro Hardcover. Condizione: New. Codice articolo Abebooks122748
Descrizione libro Condizione: New. New. In shrink wrap. Looks like an interesting title! 2.16. Codice articolo Q-0471687103
Descrizione libro Condizione: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service. Codice articolo ABEOCT23-282985
Descrizione libro Condizione: New. pp. ix + 468 Index 4th Edition. Codice articolo 26414597
Descrizione libro Condizione: New. pp. ix + 468 Illus. Codice articolo 7466074
Descrizione libro Hardcover. Condizione: Brand New. 4th edition. 468 pages. 9.50x8.00x1.25 inches. In Stock. Codice articolo zk0471687103