The Managed Heart: Commercialization of Human Feeling

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9780520272941: The Managed Heart: Commercialization of Human Feeling

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart.

But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant’s job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector’s job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company’s commercial purpose.

Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us.

On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

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From the Inside Flap:

Praise for the first edition:

"Profoundly original...terribly important."—Studs Terkel

"The Managed Heart is written so accessibly that it appeals to both the academic and the general reader."—Gail Sheehy, New York Times Book Review

"Perceptive study of 'emotional labor'—jobs like those of [flight attendants], in which workers are trained to use emotion as actors do, but who...often end up unsure of what they really feel."—New York Times Books of the Year, 1983

"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise."—San Jose Mercury News

About the Author:

Arlie Russell Hochschild is a Professor of Sociology at the University of California, Berkeley. She is the author of three New York Times Book Review Notable Books of the Year, including The Second Shift, The Managed Heart, and The Time Bind. She has received numerous awards and grants ranging from Fulbright and Guggenheim Fellowships to a three-year research grant from the National Institute of Public Health. Her articles have appeared in Harper’s, Mother Jones, and The New York Times Magazine, among others. She lives in San Francisco with her husband, the writer Adam Hochschild; they have two sons

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Descrizione libro University of California Press, United States, 2012. Paperback. Condizione libro: New. 3rd Revised edition. Language: English . Brand New Book. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work , just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ought to feel, we take guidance from feeling rules about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a gift exchange of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant s job is to deliver a service and create further demand for it, to enhance the status of the customer and be nicer than natural . The bill collector s job is to collect on the service, and if necessary, to deflate the status of the customer by being nastier than natural. Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not her smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. Codice libro della libreria AAU9780520272941

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Descrizione libro University of California Press, United States, 2012. Paperback. Condizione libro: New. 3rd Revised edition. Language: English . Brand New Book. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work , just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ought to feel, we take guidance from feeling rules about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a gift exchange of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant s job is to deliver a service and create further demand for it, to enhance the status of the customer and be nicer than natural . The bill collector s job is to collect on the service, and if necessary, to deflate the status of the customer by being nastier than natural. Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not her smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. Codice libro della libreria AAU9780520272941

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Descrizione libro University of California Press 2012-04-13, 2012. Condizione libro: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Codice libro della libreria NU-GRD-04837505

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Descrizione libro University of California Press. Paperback. Condizione libro: new. BRAND NEW, The Managed Heart: Commercialization of Human Feeling (3rd Revised edition), Arlie Russell Hochschild, In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work", just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural". The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. Codice libro della libreria B9780520272941

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Descrizione libro University of California Press 2012-04-13, Berkeley, Calif. |London, 2012. paperback. Condizione libro: New. Codice libro della libreria 9780520272941

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Descrizione libro University of California Press, 2012. PAP. Condizione libro: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Codice libro della libreria BB-9780520272941

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Descrizione libro University of California Press, 2012. Condizione libro: New. book. Codice libro della libreria ria9780520272941_rkm

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Descrizione libro University of California, 2012. Condizione libro: New. Codice libro della libreria EH9780520272941

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Descrizione libro University Of California Apr 2012, 2012. Taschenbuch. Condizione libro: Neu. Neuware - A sociological theory of emotion: we feel what we think we should feel, relative to our gender, social status, education, and professional level. This study documents the 'feeling rules' and analyzes 'emotion work', looking in particular at airline flight attendants and bill collectors. The new afterword describes recent research and discusses many of the new service economy jobs, including nannies, childcare workers, au pairs, elder workers, and nursing home workers. It also identifies the new trend of the home as workplace, which draws on both work and family cultures. 327 pp. Englisch. Codice libro della libreria 9780520272941

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