The Managed Heart: Commercialization of Human Feeling

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9780520272941: The Managed Heart: Commercialization of Human Feeling

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work", just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural". The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

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Hochschild, Arlie Russell
ISBN 10: 0520272943 ISBN 13: 9780520272941
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Arlie Russell Hochschild
Editore: University of California Press, United States (2012)
ISBN 10: 0520272943 ISBN 13: 9780520272941
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Descrizione libro University of California Press, United States, 2012. Paperback. Condizione libro: New. 3rd Revised edition. 208 x 137 mm. Language: English . Brand New Book. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work , just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ought to feel, we take guidance from feeling rules about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a gift exchange of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant s job is to deliver a service and create further demand for it, to enhance the status of the customer and be nicer than natural . The bill collector s job is to collect on the service, and if necessary, to deflate the status of the customer by being nastier than natural. Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not her smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. Codice libro della libreria AAU9780520272941

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Arlie Russell Hochschild
Editore: University of California Press, United States (2012)
ISBN 10: 0520272943 ISBN 13: 9780520272941
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Descrizione libro University of California Press, United States, 2012. Paperback. Condizione libro: New. 3rd Revised edition. 208 x 137 mm. Language: English . Brand New Book. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work , just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ought to feel, we take guidance from feeling rules about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a gift exchange of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant s job is to deliver a service and create further demand for it, to enhance the status of the customer and be nicer than natural . The bill collector s job is to collect on the service, and if necessary, to deflate the status of the customer by being nastier than natural. Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company s commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not her smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. Codice libro della libreria AAU9780520272941

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ISBN 10: 0520272943 ISBN 13: 9780520272941
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Descrizione libro Condizione libro: New. Depending on your location, this item may ship from the US or UK. Codice libro della libreria 97805202729410000000

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Hochschild, Arlie Russell
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ISBN 10: 0520272943 ISBN 13: 9780520272941
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Descrizione libro University of California Press, 2012. Condizione libro: New. 2012. Third Edition, Updated with a New Preface. Paperback. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors. Num Pages: 339 pages, 4 tables, 1 chart. BIC Classification: JFFP; JMJ; JMQ. Category: (G) General (US: Trade). Dimension: 208 x 140 x 21. Weight in Grams: 412. Commercialization of Human Feeling. 339 pages. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors. Cateogry: (G) General (US: Trade). BIC Classification: JFFP; JMJ; JMQ. Dimension: 208 x 140 x 21. Weight: 418. . . . . . . Codice libro della libreria V9780520272941

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Hochschild, Arlie Russell
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ISBN 10: 0520272943 ISBN 13: 9780520272941
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Descrizione libro University of California Press. Condizione libro: New. 2012. Third Edition, Updated with a New Preface. Paperback. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors. Num Pages: 339 pages, 4 tables, 1 chart. BIC Classification: JFFP; JMJ; JMQ. Category: (G) General (US: Trade). Dimension: 208 x 140 x 21. Weight in Grams: 412. Commercialization of Human Feeling. 339 pages. In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors. Cateogry: (G) General (US: Trade). BIC Classification: JFFP; JMJ; JMQ. Dimension: 208 x 140 x 21. Weight: 418. . . . . . Books ship from the US and Ireland. Codice libro della libreria V9780520272941

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Arlie Russell Hochschild
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ISBN 10: 0520272943 ISBN 13: 9780520272941
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Descrizione libro University of California Press. Paperback. Condizione libro: new. BRAND NEW, The Managed Heart: Commercialization of Human Feeling (3rd Revised edition), Arlie Russell Hochschild, In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work", just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural". The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award. Codice libro della libreria B9780520272941

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Arlie Hochschild
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Descrizione libro University of California Press, 2012. PAP. Condizione libro: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Codice libro della libreria BB-9780520272941

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Descrizione libro University of California Press 2012-04-13, 2012. Condizione libro: New. Brand new book, sourced directly from publisher. Dispatch time is 24-48 hours from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Codice libro della libreria NU-LBR-01052016

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Arlie Russell Hochschild
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ISBN 10: 0520272943 ISBN 13: 9780520272941
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Descrizione libro University of California Press 2012-03-31, Berkerley, 2012. paperback. Condizione libro: New. Codice libro della libreria 9780520272941

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