Outside In: The Power of Putting Customers at the Center of Your Business

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9780547913988: Outside In: The Power of Putting Customers at the Center of Your Business

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1.

Manning, Harley; Bodine, Kerry
ISBN 10: 0547913982 ISBN 13: 9780547913988
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Descrizione libro Condizione libro: New. Depending on your location, this item may ship from the US or UK. Codice libro della libreria 97805479139880000000

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2.

Harley Manning, Kerry Bodine, Josh Bernoff
Editore: Cengage Learning, Inc, United States (2012)
ISBN 10: 0547913982 ISBN 13: 9780547913988
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Descrizione libro Cengage Learning, Inc, United States, 2012. Hardback. Condizione libro: New. New.. 229 x 157 mm. Language: English . Brand New Book. What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the Mayo Clinic better serve both doctors and patients? The solution in each case was a focus on customer experience, the most powerful and misunderstood element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It s a fundamental business driver. Here s proof: over a recent five-year period during which the SP 500 was flat, a stock portfolio of customer experience leaders grew twenty-two percent. In an age when customers have access to vast amounts of data about your company and its competitors, customer experience is the only sustainable source of competitive advantage. But how to excel at it? Based on fourteen years of research by the customer experience leaders at Forrester Research, Outside In offers a complete roadmap to attaining the experience advantage. It starts with the concept of the Customer Experience Ecosystem proof that the roots of customer experience problems lie not just with customer-facing employees like your sales staff, but with behind-the-scenes employees like accountants, lawyers, and programmers, as well as the policies, processes, and technologies that all your employees use every day. Identifying and solving these problems has the potential to dramatically increase sales and decrease costs. Codice libro della libreria AAC9780547913988

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3.

Harley Manning, Kerry Bodine, Josh Bernoff
Editore: Cengage Learning, Inc, United States (2012)
ISBN 10: 0547913982 ISBN 13: 9780547913988
Nuovi Rilegato Quantità: 10
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The Book Depository US
(London, Regno Unito)
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Descrizione libro Cengage Learning, Inc, United States, 2012. Hardback. Condizione libro: New. New.. 229 x 157 mm. Language: English . Brand New Book. What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the Mayo Clinic better serve both doctors and patients? The solution in each case was a focus on customer experience, the most powerful and misunderstood element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It s a fundamental business driver. Here s proof: over a recent five-year period during which the SP 500 was flat, a stock portfolio of customer experience leaders grew twenty-two percent. In an age when customers have access to vast amounts of data about your company and its competitors, customer experience is the only sustainable source of competitive advantage. But how to excel at it? Based on fourteen years of research by the customer experience leaders at Forrester Research, Outside In offers a complete roadmap to attaining the experience advantage. It starts with the concept of the Customer Experience Ecosystem proof that the roots of customer experience problems lie not just with customer-facing employees like your sales staff, but with behind-the-scenes employees like accountants, lawyers, and programmers, as well as the policies, processes, and technologies that all your employees use every day. Identifying and solving these problems has the potential to dramatically increase sales and decrease costs. Codice libro della libreria AAC9780547913988

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4.

Harley Manning, Kerry Bodine, Josh Bernoff
Editore: Cengage Learning, Inc
ISBN 10: 0547913982 ISBN 13: 9780547913988
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Descrizione libro Cengage Learning, Inc. Hardback. Condizione libro: new. BRAND NEW, Outside in: The Power of Putting Customers at the Center of Your Business, Harley Manning, Kerry Bodine, Josh Bernoff, What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the Mayo Clinic better serve both doctors and patients? The solution in each case was a focus on customer experience, the most powerful and misunderstood element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It s a fundamental business driver. Here s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew twenty-two percent. In an age when customers have access to vast amounts of data about your company and its competitors, customer experience is the only sustainable source of competitive advantage. But how to excel at it? Based on fourteen years of research by the customer experience leaders at Forrester Research, "Outside In" offers a complete roadmap to attaining the experience advantage. It starts with the concept of the Customer Experience Ecosystem proof that the roots of customer experience problems lie not just with customer-facing employees like your sales staff, but with behind-the-scenes employees like accountants, lawyers, and programmers, as well as the policies, processes, and technologies that all your employees use every day. Identifying and solving these problems has the potential to dramatically increase sales and decrease costs.". Codice libro della libreria B9780547913988

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Manning, Harley/ Bodine, Kerry
Editore: New Harvest
ISBN 10: 0547913982 ISBN 13: 9780547913988
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Descrizione libro New Harvest. Condizione libro: New. Brand new book, sourced directly from publisher. Dispatched within 2 working days from our warehouse. Book will be sent in robust, secure packaging to ensure it reaches you securely. Codice libro della libreria NU-BNT-01076022

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Manning, Harley; Bodine, Kerry
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Descrizione libro New Harvest. Hardcover. Condizione libro: New. 0547913982 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Codice libro della libreria 16043584

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Manning, Harley
Editore: NEW HARVEST (2012)
ISBN 10: 0547913982 ISBN 13: 9780547913988
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Descrizione libro NEW HARVEST, 2012. HRD. Condizione libro: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Codice libro della libreria IB-9780547913988

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Manning, Harley
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Descrizione libro New Harvest. hardback. Condizione libro: New. Codice libro della libreria 9780547913988

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Manning, Harley
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Descrizione libro Hardcover. Condizione libro: New. Codice libro della libreria 5343466

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Manning, Harley
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Descrizione libro NEW HARVEST, 2012. HRD. Condizione libro: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Codice libro della libreria IB-9780547913988

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