Excellent customer service is now considered an indispensable part of any successful company, yet what this means for the customer service manager or supervisor is often overlooked. This book aims to provide a concise introduction to the business reasons for building good relationships with customers, examine the management framework of customer service, explain the customer service manager's role and offer techniques that are easy to implement for improved customer service. The book explores communication methods from telephone skills to the challenge of the Internet, how to deal with difficult and angry customers and how to turn opportunities into sales.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Descrizione libro Gower Pub Co, 1998. Condizione libro: Good. Former Library book. Shows some signs of wear, and may have some markings on the inside. Codice libro della libreria GRP94912490
Descrizione libro Gower Pub Co, 1998. Condizione libro: Very Good. Ships from the UK. Former Library book. Great condition for a used book! Minimal wear. Codice libro della libreria GRP32025680
Descrizione libro Gower Publishing Ltd, 1998. Paperback. Condizione libro: Good. Ex Library Book with usual stamps and stickers. A few small marks to the page edges. A slight tan to the page edges. Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Most items will be dispatched the same or the next working day. Codice libro della libreria mon0006795171
Descrizione libro Paperback. Condizione libro: Good. The book has been read but remains in clean condition. All pages are intact and the cover is intact. Some minor wear to the spine. Codice libro della libreria GOR002900619
Descrizione libro Paperback. Condizione libro: Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Codice libro della libreria GOR003627736