How To Get Best Value From HR: The Shared Services Option

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9780566084959: How To Get Best Value From HR: The Shared Services Option

An efficient and cost-effective HR function is essential to the successful running of any organization. And yet for many businesses it is impossible or costly to have HR staff in every office. This is particularly true for companies who have many branches, such as banks and building societies. So what are they to do? Increasingly they are turning to shared services by creating a unit within the organization that typically undertakes personnel administration and basic operational support. This may be delivered to managers and employees through some combination of call centre, personal contact or intranet. Creating a shared services centre enables the HR function to redefine its relationship with its stakeholders. It can become more of a strategic player and make a more business-focused contribution. This book explains what shared services are and what they look like for the HR function. It describes why organizations opt for shared services and what activities are included. It sets out the relationship between shared services and the other HR activities, and between HR and line management. How To Get Best Value From HR outlines the process of introducing shared services, from identifying customer needs through designing the structure to implementation and monitoring. It also outlines the likely pitfalls and, importantly, offers possible solutions. In particular the book highlights the big design issues, including whether to outsource services, where a shared services centre should be located, how services should be delivered and organized, including through the option of e-HR. Crucially it features an extended case study of the Royal Bank of Scotland's experience of introducing HR shared services, providing a unique insight into the reality of this new way of working.

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About the Author:

Peter Reilly is Associate Director at the Institute for Employment Studies, leading its HR planning and resource work. Prior to joining the Institute he spent 16 years with Shell as an HR manager in the UK and overseas. He is the author of Flexibility at Work, also published by Gower. Tony Williams is the Head of HR Shared Services for the Royal Bank of Scotland Group and is responsible for implementing a fully integrated shared services model following the successful acquisition and integration of NatWest in 2000.

Review:

'This is a useful book because it provides new perspectives on the organizational experiences of shared services.' People Management Website 'This book covers a lot of ground in 152 pages, giving the reader a thorough overview without getting bogged down in detail. And as such it is a valuable source of information for anyone challenged with investigating the viability of a share service approach...a worthwhile investment.' Personnel Today

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Reilly, Peter, Williams, Tony
Editore: Routledge (2003)
ISBN 10: 0566084953 ISBN 13: 9780566084959
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Descrizione libro Routledge, 2003. Hardcover. Condizione libro: New. Never used!. Codice libro della libreria P110566084953

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REILLY, PETER; WILLIAMS, TONY
Editore: Gower (2003)
ISBN 10: 0566084953 ISBN 13: 9780566084959
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Descrizione libro Gower, 2003. Hardback. Condizione libro: NEW. 9780566084959 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Codice libro della libreria HTANDREE01014249

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Peter A. Reilly, Tony Williams
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Descrizione libro Gower Pub Co, 2003. Hardcover. Condizione libro: New. Codice libro della libreria DADAX0566084953

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Descrizione libro Ashgate Pub Co, 2003. HRD. Condizione libro: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Codice libro della libreria VT-9780566084959

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Peter Reilly, Tony Williams
Editore: Taylor Francis Ltd, United Kingdom (2003)
ISBN 10: 0566084953 ISBN 13: 9780566084959
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Descrizione libro Taylor Francis Ltd, United Kingdom, 2003. Hardback. Condizione libro: New. New ed.. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. An efficient and cost-effective HR function is essential to the successful running of any organization. And yet for many businesses it is impossible or costly to have HR staff in every office. This is particularly true for companies who have many branches, such as banks and building societies. So what are they to do? Increasingly they are turning to shared services by creating a unit within the organization that typically undertakes personnel administration and basic operational support. This may be delivered to managers and employees through some combination of call centre, personal contact or intranet. Creating a shared services centre enables the HR function to redefine its relationship with its stakeholders. It can become more of a strategic player and make a more business-focused contribution. This book explains what shared services are and what they look like for the HR function. It describes why organizations opt for shared services and what activities are included. It sets out the relationship between shared services and the other HR activities, and between HR and line management. How To Get Best Value From HR outlines the process of introducing shared services, from identifying customer needs through designing the structure to implementation and monitoring. It also outlines the likely pitfalls and, importantly, offers possible solutions. In particular the book highlights the big design issues, including whether to outsource services, where a shared services centre should be located, how services should be delivered and organized, including through the option of e-HR. Crucially it features an extended case study of the Royal Bank of Scotland s experience of introducing HR shared services, providing a unique insight into the reality of this new way of working. Codice libro della libreria BTE9780566084959

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Reilly, Peter A./ Williams, Tony
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ISBN 10: 0566084953 ISBN 13: 9780566084959
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Descrizione libro Gower Pub Co, 2003. Hardcover. Condizione libro: Brand New. new edition edition. 256 pages. 9.75x7.00x0.75 inches. In Stock. Codice libro della libreria zk0566084953

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Peter Reilly; Tony Williams
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Descrizione libro Routledge, 2003. Condizione libro: New. Codice libro della libreria TV9780566084959

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Descrizione libro 2003. Hardcover. Condizione libro: New. Hardcover. Changes in business practices and the customer care situation have impacted upon the way HR delivers the goods. Reilly and Williams focus on the implementation of shared servi.Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 160 pages. 0.510. Codice libro della libreria 9780566084959

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