Articoli correlati a Difficult Conversations: How to Discuss What Matters...
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We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.
Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).
In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
L'autore
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
- EditoreViking
- Data di pubblicazione2011
- ISBN 10 0670921343
- ISBN 13 9780670921348
- RilegaturaCopertina flessibile
- LinguaInglese
- Numero di pagine352
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Difficult Conversations
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Difficult Conversations
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Portfolio Penguin, 2011
ISBN 10: 0670921343
ISBN 13: 9780670921348
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Difficult Conversations: How to Discuss What Matters Most
Editore:
Portfolio Penguin, 2011
ISBN 10: 0670921343
ISBN 13: 9780670921348
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Paperback. Condizione: new. Paperback. 10th anniversary edition of the classic guide to handling life's toughest conversationsWe've all been there- We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three- the \"what happened\" conversation (what do we believe was said and done), the \"feelings\" conversation (the emotional impact on everyone involved), and the \"identity\" conversation (what does this mean for everyone's opinion of themselves).In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9780670921348
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Difficult Conversations: How to Discuss What Matters Most
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Paperback. Condizione: Brand New. 352 pages. 7.72x5.08x1.10 inches. In Stock. Codice articolo __0670921343
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