Difficult Conversations: How to Discuss What Matters Most

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9780670921348: Difficult Conversations: How to Discuss What Matters Most

We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.

Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).

In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

L'autore:

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

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Bruce Patton, Douglas Stone, Sheila Heen
Editore: Penguin Books Ltd, United Kingdom (2015)
ISBN 10: 0670921343 ISBN 13: 9780670921348
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Descrizione libro Penguin Books Ltd, United Kingdom, 2015. Paperback. Condizione libro: New. 196 x 130 mm. Language: English . Brand New Book. We ve all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we re not engaging in one dialogue but three: the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone s opinion of themselves). In a world where asking for a pay rise, saying no to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. Codice libro della libreria APG9780670921348

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Bruce Patton, Douglas Stone, Sheila Heen
Editore: Penguin Books Ltd, United Kingdom (2015)
ISBN 10: 0670921343 ISBN 13: 9780670921348
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Descrizione libro Penguin Books Ltd, United Kingdom, 2015. Paperback. Condizione libro: New. 196 x 130 mm. Language: English . Brand New Book. We ve all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we re not engaging in one dialogue but three: the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone s opinion of themselves). In a world where asking for a pay rise, saying no to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. Codice libro della libreria APG9780670921348

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Descrizione libro Condizione libro: New. Depending on your location, this item may ship from the US or UK. Codice libro della libreria 97806709213480000000

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Descrizione libro Viking. Condizione libro: New. 0670921343 This is an International Edition. Brand New, Paperback, Delivery within 6-14 business days, Similar Contents as U.S Edition, ISBN and Cover design may differ, printed in Black & White. Choose Expedited shipping for delivery within 3-8 business days. We do not ship to PO Box, APO , FPO Address. In some instances, subjects such as Management, Accounting, Finance may have different end chapter case studies and exercises. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" and "Content may different from U.S. Edition" - printed only to discourage U.S. students from obtaining an affordable copy. The U.S. Supreme Court has asserted your right to purchase international editions, and ruled on this issue. Access code/CD is not provided with these editions , unless specified. We may ship the books from multiple warehouses across the globe, including India depending upon the availability of inventory storage. Customer satisfaction guaranteed. Codice libro della libreria HO9780670921348

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Descrizione libro 2011. Condizione libro: New. 132mm x 197mm x 24mm. We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over unti.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 352 pages. 0.230. Codice libro della libreria 9780670921348

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Bruce Patton,Douglas Stone,Sheila Heen
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Descrizione libro Viking 2011-11-03, 2011. Paperback. Condizione libro: New. Codice libro della libreria NU-GRD-04787952

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Descrizione libro Paperback. Condizione libro: New. Brand New Paperback Same Title Author and Edition as listed. Standard Delivery within 6-14 business days ACROSS THE GLOBE. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Codice libro della libreria OS9780670921348

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Patton, Bruce, Stone, Douglas, Heen, Sheila
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Descrizione libro PORTFOLIO, 2011. Condizione libro: New. 2011. Re-issue. Paperback. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Num Pages: 352 pages. BIC Classification: KJP. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 197 x 130 x 22. Weight in Grams: 246. . . . . . . Codice libro della libreria V9780670921348

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Descrizione libro Paperback. Condizione libro: New. Not Signed; We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have ha. book. Codice libro della libreria ria9780670921348_rkm

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Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher
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Descrizione libro Penguin Books Ltd. Paperback. Condizione libro: new. BRAND NEW, Difficult Conversations: How to Discuss What Matters Most, Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher, We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. "Difficult Conversations" is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves). In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, "Difficult Conversations" deserves its position as a business classic. Codice libro della libreria B9780670921348

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