Difficult Conversations: How to Discuss What Matters Most

Valutazione media 4,02
( su 6.088 valutazioni fornite da GoodReads )
 
9780670921348: Difficult Conversations: How to Discuss What Matters Most

We've all been there: We know we must talk to a colleague, our boss or event a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.

Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the "what happened" conversation (what do we believe was said and done), the "feelings" conversation (the emotional impact on everyone involved), and the "identity" conversation (what does this mean for everyone's opinion of themselves).

In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

About the Author:

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

I migliori risultati di ricerca su AbeBooks

1.

Patton, Bruce; Stone, Douglas; Heen, Sheila
Editore: Penguin Books Ltd, United Kingdom (2015)
ISBN 10: 0670921343 ISBN 13: 9780670921348
Nuovi Paperback Quantità: 10
Da
The Book Depository US
(London, Regno Unito)
Valutazione libreria
[?]

Descrizione libro Penguin Books Ltd, United Kingdom, 2015. Paperback. Condizione libro: New. 196 x 130 mm. Language: English . Brand New Book. We ve all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we re not engaging in one dialogue but three: the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone s opinion of themselves). In a world where asking for a pay rise, saying no to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. Codice libro della libreria APG9780670921348

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 9,53
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

2.

Patton, Bruce; Stone, Douglas; Heen, Sheila
ISBN 10: 0670921343 ISBN 13: 9780670921348
Nuovi Quantità: 9
Da
BWB
(Valley Stream, NY, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Condizione libro: New. Depending on your location, this item may ship from the US or UK. Codice libro della libreria 97806709213480000000

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 9,54
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
In U.S.A.
Destinazione, tempi e costi

3.

Patton, Bruce; Stone, Douglas; Heen, Sheila
Editore: Penguin Books Ltd, United Kingdom (2015)
ISBN 10: 0670921343 ISBN 13: 9780670921348
Nuovi Paperback Quantità: 10
Da
The Book Depository
(London, Regno Unito)
Valutazione libreria
[?]

Descrizione libro Penguin Books Ltd, United Kingdom, 2015. Paperback. Condizione libro: New. 196 x 130 mm. Language: English . Brand New Book. We ve all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we re not engaging in one dialogue but three: the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone s opinion of themselves). In a world where asking for a pay rise, saying no to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic. Codice libro della libreria APG9780670921348

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 9,73
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
Da: Regno Unito a: U.S.A.
Destinazione, tempi e costi

4.

Patton, Bruce; Stone, Douglas; Heen, Sheila
Editore: PORTFOLIO (2011)
ISBN 10: 0670921343 ISBN 13: 9780670921348
Nuovi Brossura Quantità: > 20
Valutazione libreria
[?]

Descrizione libro PORTFOLIO, 2011. Condizione libro: New. 2011. Re-issue. Paperback. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Num Pages: 352 pages. BIC Classification: KJP. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 197 x 130 x 22. Weight in Grams: 246. . . . . . . Codice libro della libreria V9780670921348

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 10,53
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
Da: Irlanda a: U.S.A.
Destinazione, tempi e costi
Edizione Internazionale
Edizione Internazionale

5.

Patton, Bruce; Stone, Douglas; Heen, Sheila
ISBN 10: 0670921343 ISBN 13: 9780670921348
Nuovi Brossura Quantità: 5
Edizione Internazionale
Da
US_Superfast_Bookstore
(New Castle, DE, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Condizione libro: New. This is an International Edition Brand New Paperback Same Title Author and Edition as listed. ISBN and Cover design differs. Similar Contents as U.S Edition. Standard Delivery within 6-14 business days ACROSS THE GLOBE. We can ship to PO Box address in US. International Edition Textbooks may bear a label "Not for sale in the U.S. or Canada" or "For sale in Asia only" or similar restrictions- printed only to discourage students from obtaining an affordable copy. US Court has asserted your right to buy and use International edition. Access code/CD may not provided with these editions. We may ship the books from multiple warehouses across the globe including Asia depending upon the availability of inventory. Printed in English. Customer satisfaction guaranteed. Codice libro della libreria NO3_9780670921348

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 8,22
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 2,48
In U.S.A.
Destinazione, tempi e costi

6.

Patton, Bruce; Stone, Douglas; Heen, Sheila
Editore: Viking (2011)
ISBN 10: 0670921343 ISBN 13: 9780670921348
Nuovi Brossura Quantità: 1
Da
Book Deals
(Lewiston, NY, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Viking, 2011. Condizione libro: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Codice libro della libreria ABE_book_new_0670921343

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 11,42
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
In U.S.A.
Destinazione, tempi e costi

7.

Patton, Bruce; Stone, Douglas; Heen, Sheila
Editore: PORTFOLIO
ISBN 10: 0670921343 ISBN 13: 9780670921348
Nuovi Brossura Quantità: > 20
Da
Kennys Bookstore
(Olney, MD, U.S.A.)
Valutazione libreria
[?]

Descrizione libro PORTFOLIO. Condizione libro: New. 2011. Re-issue. Paperback. We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges. Num Pages: 352 pages. BIC Classification: KJP. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 197 x 130 x 22. Weight in Grams: 246. . . . . . Books ship from the US and Ireland. Codice libro della libreria V9780670921348

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 11,44
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
In U.S.A.
Destinazione, tempi e costi

8.

Patton, Bruce; Stone, Douglas; Heen, Sheila
ISBN 10: 0670921343 ISBN 13: 9780670921348
Nuovi Quantità: 1
Da
Grand Eagle Retail
(Wilmington, DE, U.S.A.)
Valutazione libreria
[?]

Descrizione libro 2011. Condizione libro: New. 132mm x 197mm x 24mm. We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 352 pages. 0.230. Codice libro della libreria 9780670921348

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 11,72
Convertire valuta

Aggiungere al carrello

Spese di spedizione: GRATIS
In U.S.A.
Destinazione, tempi e costi

9.

Patton, Bruce; Stone, Douglas; Heen, Sheila
Editore: Viking
ISBN 10: 0670921343 ISBN 13: 9780670921348
Nuovi PAPERBACK Quantità: 4
Da
IBestBargains, LLC
(Houston, TX, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Viking. PAPERBACK. Condizione libro: New. 0670921343 Brand New Book in Perfect Condition.Fast Shipping with tracking number. Codice libro della libreria PVDA-MRSH-02430

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 8,38
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 3,74
In U.S.A.
Destinazione, tempi e costi

10.

Patton, Bruce; Stone, Douglas; Heen, Sheila
Editore: Viking
ISBN 10: 0670921343 ISBN 13: 9780670921348
Nuovi PAPERBACK Quantità: 4
Da
IBestBargains, LLC
(Houston, TX, U.S.A.)
Valutazione libreria
[?]

Descrizione libro Viking. PAPERBACK. Condizione libro: New. 0670921343 Brand New Book in Perfect Condition.Fast Shipping with tracking number. Codice libro della libreria PVDA-MRSH-03678

Maggiori informazioni su questa libreria | Fare una domanda alla libreria

Compra nuovo
EUR 8,38
Convertire valuta

Aggiungere al carrello

Spese di spedizione: EUR 3,74
In U.S.A.
Destinazione, tempi e costi

Vedi altre copie di questo libro

Vedi tutti i risultati per questo libro