Raving Fans: A Revolutionary Approach to Customer Service - Rilegato

Blanchard, Kenneth H.; Bowles, Sheldon

Rilegato

ISBN 10: 0688123163 ISBN 13: 9780688123161

Casa editrice: William Morrow & Co, 1996

Riassunto

The author of The One-Minute Manager shows readers how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving (and spending) fans. 75,000 first printing. $35,000 ad/promo.

Su questo libro

L'autore:

Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.

Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to Riches, all coauthored with Ken Blanchard.

Product Description:

Book by None

Su questa edizione

• Editore: William Morrow & Co
• Data di pubblicazione: 1996
• ISBN 10: 0688123163
• ISBN 13: 9780688123161
• Rilegatura: Copertina rigida
• Numero di pagine: 137