The Quality Conversation - Brossura

Davis, Bob

Brossura

ISBN 10: 0692233717 ISBN 13: 9780692233719

Casa editrice: Better Call Center Training, 2014

Riassunto

What are the keys to unprecedented success in your professional and personal life? Bob Davis knows. He’s applied them in his own life, and as a trainer, coach and consultant, he’s shared them for over 30 years with scores of companies across multiple industries and thousands of people who have taken his training and coaching programs across America and overseas. The secret sauce of his approach is called The Quality Conversation. Bob breaks down this process into bite-sized pieces, inspiring anecdotes and exercises you can apply in your life. Examine the role of attitude, taking a genuine interest in others, living and working with enthusiasm and the way you greet others. Improve your sales results and life in general by learning to engage in full discovery, provide custom solutions, make compelling offers, overcome objections and make an assumptive close. Strengthen your goal setting and time management skills, and tap the power that comes with high self-confidence. It’s all in The Quality Conversation, and it will change your life for the better, too. Open this little book, and engage!

Su questo libro

L'autore:

Bob Davis is a premier customer contact center expert. He has worked extensively over 30 years on call center projects with RCDA and a national training/consulting organization. He has the experience and ability to dramatically improve the performance of sales, retention and customer service teams. He also has the credibility to work with supervisors, sales reps, retention reps and customer service reps, along with the senior management personnel who oversee projects. In short, Bob knows how to drive the results of sales organizations forward quickly. A partial list of clients with whom Bob has worked include Police and Fire Federal Credit Union, Clear Harbor, AT&T, Comcast, USA TODAY, AOL, Cox Communications, Vistaprint, San Francisco Chronicle, The Washington Post, Landmark Communications, Morris Communications, Morgan Stanley, The McClatchy Company, The Miami Herald, The Dallas Morning News, Houston Chronicle, Bridgevine, The Atlanta Journal-Constitution and TC Transcontinental. Bob and his wife, Kim, live in Alpharetta, Georgia, and are parents to four adult children. For more information, visit www.robertcdavis.net.

Su questa edizione

• Editore: Better Call Center Training
• Data di pubblicazione: 2014
• ISBN 10: 0692233717
• ISBN 13: 9780692233719
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 228