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Part I Understanding the Listening Process
1 The Need for Effective Listening
In Search of Listening Role Models
Listening is Important
Effective Listening is Rewarding
Listening is Often Misunderstood
The State of Listening Instruction
2 The Process of Communication
Components of Communication
Communication Variables
Communication as a Simultaneous Process
Implications for the Listener
3 The Process of Listening
Listening as Distinct Behavior
A Definition of Listening
Wolvin-Coakley Definition and Model of Listening
4 Listening as a Communication Function
Listening as Sharing
Listening as Decision Making
Four Listening Strategies
Ten Factors Influencing the Listening Process
Part II Developing Purposeful Listening Skills
5 Discriminative Listening
Uses of Auditory Discrimination
The Importance of Auditory Discrimination
Skills Involved in Auditory Discrimination
Visual Discrimination
Auditory and Visual Discrimination
6 Comprehensive Listening
Uses of Comprehensive Listening
Variables Related to Comprehensive Listening
Skills Involved in Comprehensive Listening
7 Therapeutic Listening
The Need for Therapeutic Listening
Skills Involved in Therapeutic Listening
8 Critical Listening
The Need for Critical Listeners
Interaction of Critical Thinking and Critical Listening
Process of Persuasion
Skills Involved in Critical Listening
Responsibilities of the Critical Listener
9 Appreciative Listening
The Process of Listening Appreciatively
Opportunities for Appreciative Listening
How to Improve Appreciative Listening
Part III Applying Effective Listening Skills
10 The Listener's Communication Roles
Intrapersonal Listening
Interpersonal Communication
Public Audiences
Mass Communication
The Listening Grid
Listening Commitment * Each chapter includes a Summary, Suggested Activities, and Notes.
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