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Anytime, Anywhere: How The Best Bricks- And-clicks Businesse Deliver Seamless Service To Their Customers: How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers - Brossura
Sinossi
In Anytime, Anywhere, Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in every industry are discovering that "seamless service"-integrating all elements of the customer experience with consistent messages and execution-offers a competitive edge that technology alone can never achieve.Packed with practical advice and colourful, in-depth stories from the front lines, Anytime, Anywhere shows any business how to meet, and exceed, the expectations of customers through all points of contact.
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L'autore
Robert Spector is a recognized authority on customer service. A highly sought-after speaker and writer, he is the author of the national best sellers The Nordstrom Way and Amazon.com-Get Big Fast. A frequent contributor to the Wall Street Journal, the New York Times, USA Today, and NASDAQ Magazine, he lives in Seattle. Visit www.robertspector.com.
Product Description
Book by Spector Robert
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
- EditoreBasic Books
- Data di pubblicazione2002
- ISBN 10 0738208035
- ISBN 13 9780738208039
- RilegaturaCopertina flessibile
- Numero di pagine306
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Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers
Da: Wonder Book, Frederick, MD, U.S.A.
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Condizione: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp. Codice articolo F13A-02257
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Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers
Da: Ergodebooks, Houston, TX, U.S.A.
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Softcover. Condizione: Good. Revised ed. No two ways about it: great service is great service and lousy service is lousy service. Many companies who jumped onto the on-line bandwagon became enamored with the technology itself and forgot that the customer is still king. In Anytime, Anywhere best-selling author Robert Spector showcases the pioneering efforts of companies that never stopped focusing on the customer, and that are now gobbling up market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to Enron, companies in virtually every industry are discovering that "seamless service"-integrating all elements of the customer experience with consistent messages and execution-offers a competitive edge that technology alone can never achieve. Packed with in-depth stories from the front lines and practical advice (on everything from making your Web site easy to navigate to offering value-added services like newsletters and cross-channel promotions), Anytime, Anywhere shows how any business can excel by becoming a service powerhouse. Codice articolo SONG0738208035
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Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers
Da: zeebooks, Foley, AL, U.S.A.
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Paperback. Condizione: New. Brand new. Codice articolo SKU1047334
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Anytime, Anywhere How the Best Bricks-and-clicks Businesses Deliver Seamless Service to Their Customers by Spector, Robert ( Author ) ON Nov-27-2002, Paperback
Editore:
The Perseus Books Group, 2002
ISBN 10: 0738208035
ISBN 13: 9780738208039
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Paperback. Condizione: Very Good. Signed by author. Codice articolo mon0000284914
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Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers
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Condizione: New. Codice articolo ABLIING23Feb2416190135706
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Anytime, Anywhere How the Best Bricksandclicks Businesses Deliver Seamless Service to Their Customers by Spector, Robert Author ON Nov272002, Paperback
Print on DemandDa: PBShop.store US, Wood Dale, IL, U.S.A.
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PAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9780738208039
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Anytime, Anywhere How the Best Bricksandclicks Businesses Deliver Seamless Service to Their Customers by Spector, Robert Author ON Nov272002, Paperback
Print on DemandDa: PBShop.store UK, Fairford, GLOS, Regno Unito
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PAP. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice articolo L0-9780738208039
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Anytime, Anywhere: How the Best Bricks-And Clicks Businesses Deliver Seamless Service to Their Customers
Da: Revaluation Books, Exeter, Regno Unito
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Trade Paperback. Condizione: Brand New. 288 pages. 8.25x5.50x0.75 inches. In Stock. Codice articolo x-0738208035
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Anytime; Anywhere
Print on DemandDa: Ria Christie Collections, Uxbridge, Regno Unito
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Condizione: New. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book. Codice articolo ria9780738208039_lsuk
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Anytime, Anywhere: How the Best Bricks- And-Clicks Businesse Deliver Seamless Service to Their Customers
Da: Chiron Media, Wallingford, Regno Unito
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PF. Condizione: New. Codice articolo 6666-IUK-9780738208039
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