The Trusted Advisor

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( su 1.488 valutazioni fornite da Goodreads )
 
9780743207768: The Trusted Advisor

Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable ""Trusted Advisor"" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade.

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Review:

David Maister, Charles Green, and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become successful as a business guru until they first gain the confidence of their clients. In The Trusted Advisor, the authors effectively build their case through anecdote and illustration, then relay a solid series of relevant suggestions applicable to both would-be consultants and those already active in the field. Among their most potent suggestions is a practical, five-step development process that encourages outsiders to engage clients by focusing attention on the issues and individuals at hand; listening both to what they say and what they leave unsaid; framing the immediate problem from their perspective; envisioning with them how a solution might appear; and committing jointly to the actions and resources that will bring it about. Also particularly useful is the examination of trust-building during four phases of a client-advisor alliance: at the time the relationship is consummated; during the assignment; after the assignment; and when "cross-selling," or establishing affiliations with the customer's associates. Boosting its utility, the book is filled with concise, easily adopted tips like "return phone calls unbelievably fast" and "always tell the truth and not what the client wants to hear." --Howard Rothman

About the Author:

David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.

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David H. Maister; Robert Galford; Charles W. Green
ISBN 10: 0743207769 ISBN 13: 9780743207768
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Descrizione libro Condizione libro: New. Depending on your location, this item may ship from the US or UK. Codice libro della libreria 97807432077680000000

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2.

David H. Maister, Robert Galford, Charles W. Green
Editore: Simon Schuster Ltd, United Kingdom (2002)
ISBN 10: 0743207769 ISBN 13: 9780743207768
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Descrizione libro Simon Schuster Ltd, United Kingdom, 2002. Paperback. Condizione libro: New. New ed.. Language: English . Brand New Book. Beside talent and a sterling portfolio, what can world-class consultants like Deloitte Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable Trusted Advisor model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it s all about the vital ability to earn the client s trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade. Codice libro della libreria AA89780743207768

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David H. Maister, Robert Galford, Charles W. Green
Editore: SIMON SCHUSTER, United States (2002)
ISBN 10: 0743207769 ISBN 13: 9780743207768
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Descrizione libro SIMON SCHUSTER, United States, 2002. Paperback. Condizione libro: New. New ed.. Language: English . Brand New Book. Beside talent and a sterling portfolio, what can world-class consultants like Deloitte Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable Trusted Advisor model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it s all about the vital ability to earn the client s trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade. Codice libro della libreria AA89780743207768

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David H. Maister, Robert Galford, Charles Green
Editore: Free Press (2002)
ISBN 10: 0743207769 ISBN 13: 9780743207768
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Descrizione libro Free Press, 2002. Paperback. Condizione libro: New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE. Codice libro della libreria mon0000279305

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David H Maister
Editore: Simon & Schuster UK 2002-01-02 (2002)
ISBN 10: 0743207769 ISBN 13: 9780743207768
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Descrizione libro Simon & Schuster UK 2002-01-02, 2002. Paperback. Condizione libro: New. Codice libro della libreria NU-BER-00124987

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6.

David H. Maister, Robert Galford, Charles W Green
Editore: Simon & Schuster Ltd
ISBN 10: 0743207769 ISBN 13: 9780743207768
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Descrizione libro Simon & Schuster Ltd. Paperback. Condizione libro: new. BRAND NEW, The Trusted Advisor (New edition), David H. Maister, Robert Galford, Charles W Green, Beside talent and a sterling portfolio, what can world-class consultants like Deloitte & Touche, Societe General and Towers Perrin boast has helped them achieve success in our entrepreneurial economy? They all have the inside track on the indispensable "Trusted Advisor" model for client relationships, created by renowned experts Charles Green and Robert Galford. Now Green and Galford have teamed up with the acclaimed David Maister in order to help their latest high-profile, fast-forward client: you. In this straightforward guide, Maister, Green and Galford show readers that the key to professional success goes well beyond technical mastery or expertise. Today, it's all about the vital ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable than gold. With this critical, highly detailed and accessible resource, readers will learn the five crucial steps for developing, managing and improving client confidence. For both emerging and established entrepreneurs and consultants, THE TRUSTED ADVISOR is the first truly indispensable business book of the decade. Codice libro della libreria B9780743207768

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David H Maister
Editore: Free Press (2002)
ISBN 10: 0743207769 ISBN 13: 9780743207768
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Descrizione libro Free Press, 2002. Condizione libro: New. 2002. New edition. Paperback. In order to survive, today's professionals must earn the trust of their clients and re-earn it throughout their careers. Now David Maister, the famed "guru's guru," joins forces with a pair of elite consultants to deliver a dynamic must read for successfully negotiating relationships in today's bold new economy. Num Pages: 256 pages, Illustrations. BIC Classification: KJL; KJSU. Category: (P) Professional & Vocational. Dimension: 232 x 152 x 19. Weight in Grams: 342. . . . . . . Codice libro della libreria V9780743207768

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David H Maister
Editore: Free Press
ISBN 10: 0743207769 ISBN 13: 9780743207768
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Descrizione libro Free Press. Condizione libro: New. 2002. New edition. Paperback. In order to survive, today's professionals must earn the trust of their clients and re-earn it throughout their careers. Now David Maister, the famed "guru's guru," joins forces with a pair of elite consultants to deliver a dynamic must read for successfully negotiating relationships in today's bold new economy. Num Pages: 256 pages, Illustrations. BIC Classification: KJL; KJSU. Category: (P) Professional & Vocational. Dimension: 232 x 152 x 19. Weight in Grams: 342. . . . . . Books ship from the US and Ireland. Codice libro della libreria V9780743207768

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David H. Maister; Robert Galford; Charles W. Green
Editore: Simon & Schuster (2001)
ISBN 10: 0743207769 ISBN 13: 9780743207768
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Descrizione libro Simon & Schuster, 2001. Condizione libro: New. Codice libro della libreria EH9780743207768

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David H. Maister; Robert Galford; Charles W. Green
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Descrizione libro Condizione libro: New. Bookseller Inventory # ST0743207769. Codice libro della libreria ST0743207769

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