Articoli correlati a Customer Care
As competitiveness increases, many organizations have realized that they cannot compete on price alone and have developed strategies for providing superior customer service to gain a competitive edge. And surveys show that such service-driven companies can charge more for their products and services, grow twice as fast as their competitors and gain a greater market share. Sarah Cook draws on her considerable experience of working with European companies to provide a comprehensive action plan for developing a sophisticated and effective quality-driven customer care programme. While covering the more routine matters of customer service - point-of-sale, speed of delivery, follow-up - the author gives great emphasis to the strategic aspects. The reader is taken logically through every stage in the process of developing, implementing and measuring the benefits of a programme. Great emphasis is given to the ethos of total quality management and staff motivation in ensuring results. Packed with practical guidelines and innovative ideas, this book offers an approach for anyone in business looking to gain a competitive edge.
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Book by Cook Sarah
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- EditoreKogan Page Ltd
- Data di pubblicazione1992
- ISBN 10 074940535X
- ISBN 13 9780749405359
- RilegaturaCopertina flessibile
- Numero di pagine288
- Valutazione libreria
Compra usato
Condizioni: molto buonoCustomer Care This book is in very... Scopri di più su questo articolo
EUR 5,05
Spese di spedizione:
EUR 5,24
Da: Regno Unito a: U.S.A.
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Customer Care
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Descrizione libro Paperback. Condizione: Very Good. Customer Care This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 7719-9780749405359
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EUR 5,05
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Customer Care
Editore:
Kogan Page
(1992)
ISBN 10: 074940535X
ISBN 13: 9780749405359
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Brossura
Quantità: 1
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Valutazione libreria
Descrizione libro Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Codice articolo M0074940535X-G
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EUR 4,04
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Customer Care
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Valutazione libreria
Descrizione libro Paperback. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Codice articolo 6545-9780749405359
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EUR 5,05
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Foto dell'editore
Customer Care
Editore:
Kogan Page Ltd
(1993)
ISBN 10: 074940535X
ISBN 13: 9780749405359
Antico o usato
Brossura
Quantità: 1
Da:
Valutazione libreria
Descrizione libro Condizione: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:9780749405359. Codice articolo 8846018
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EUR 4,24
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Customer Care
Editore:
Kogan Page Ltd 30.04.1992.
(1992)
ISBN 10: 074940535X
ISBN 13: 9780749405359
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Brossura
Quantità: 1
Da:
Valutazione libreria
Descrizione libro Condizione: Gut. 288 Seiten nice book ex Library Sprache: Englisch Gewicht in Gramm: 338 23,6 x 15,5 x 3,0 cm, Taschenbuch. Codice articolo 338658
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EUR 19,57
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