The Essential Guide to Workplace Mediation and Conflict Resolution: Rebuilding Working Relationships - Brossura

DOHERTY, Nora

Brossura

ISBN 10: 0749450193 ISBN 13: 9780749450199

Casa editrice: Kogan Page, 2008

Riassunto

Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying complaints. There is a direct ratio between the quality of relationships across the workplace and long-term effectiveness and success. Mediation addresses complex relationship difficulties head-on so that working relationships can be restored.

Fostering a philosophy of mediation as a culture and a “co-entrepreneurial” business model, Doherty and Guyler consider what mediation is, why it is necessary and how it works, including the main principles of operation and the 6-step structure of a mediation meeting. They analyze the reasons for conflict and suggest useful everyday communication skills to help defuse anger or aggression. Real case studies look at specific complaints of bullying, of sexual harassment and of racism, generational conflicts within family businesses and boardroom conflicts between chairmen and CEOs.

Su questo libro

Recensione:

"Excellent approach to mediation in our diverse society..has direct significance to our need for strong policies on diversity in the modern workplace today...has an appeal across business structures for all workers in modern society..an essential guide to survival by mediation where behaviour has become the ultimate challenge not just for the boss, but for all colleagues."
--Philip Taylor MBE Barrister-at-Law, Richmond Green Chambers

"This book is a comprehensive guide to the theory and practice of workplace mediation.."
--Mike Emmott, Employee Relations Adviser, Chartered Institute of Personnel and Development

Descrizione del libro:

Examines the place of mediation within organizational conflict resolution

Serves as a practical guide to resolving workplace conflict

Contains a number of case studies to examine and demonstrate practical resolution

Su questa edizione

• Editore: Kogan Page
• Data di pubblicazione: 2008
• ISBN 10: 0749450193
• ISBN 13: 9780749450199
• Rilegatura: Copertina flessibile
• Numero edizione: 1
• Numero di pagine: 208