Articoli correlati a Dealing With Difficult People
Sinossi
Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people.
Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.
Practical and accessible, this book is recommended for managers looking to improve performance, sales people looking to win more business, or anyone who has to deal with difficult colleagues or the public.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Informazioni sull?autore
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
Compra nuovo
Visualizza questo articolo
EUR 60,79
EUR 38,49 per la spedizione da U.S.A. a Italia
Destinazione, tempi e costi
Risultati della ricerca per Dealing With Difficult People
Immagini fornite dal venditore
Dealing with Difficult People (Creating Success, 47)
Da: WeBuyBooks, Rossendale, LANCS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Codice articolo wbs3418271254
Quantità: 1 disponibili
Foto dell'editore
Dealing with Difficult People (Sunday Times Creating Success)
Da: medimops, Berlin, Germania
Valutazione del venditore 5 su 5 stelle
Condizione: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Codice articolo M00749456604-G
Quantità: 1 disponibili
Foto dell'editore
Dealing with Difficult People (Creating Success, 47)
Da: Goldstone Books, Llandybie, Regno Unito
Valutazione del venditore 5 su 5 stelle
paperback. Condizione: Good. All orders are dispatched within one working day from our UK warehouse. We've been selling books online since 2004! We have over 750,000 books in stock. No quibble refund if not completely satisfied. Codice articolo mon0007458541
Quantità: 1 disponibili
Foto dell'editore
Dealing with Difficult People : Handle Aggression; Manage Conflict; Motivate Poor Performers
Editore:
Kogan Page, Limited, 2010
ISBN 10: 0749456604
ISBN 13: 9780749456603
Antico o usato
Brossura
Da: Better World Books Ltd, Dunfermline, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects. Codice articolo 45131167-20
Quantità: 1 disponibili
Foto dell'editore
Dealing with Difficult People : Handle Aggression; Manage Conflict; Motivate Poor Performers
Editore:
Kogan Page, Limited, 2010
ISBN 10: 0749456604
ISBN 13: 9780749456603
Antico o usato
Brossura
Da: Better World Books Ltd, Dunfermline, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo GRP66266036
Quantità: 1 disponibili
Foto dell'editore
Dealing with Difficult People (Creating Success, 47)
Editore:
Kogan Page Ltd, United Kingdom, London, 2010
ISBN 10: 0749456604
ISBN 13: 9780749456603
Antico o usato
Paperback
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Very Good. Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved. Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints. A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR003169904
Quantità: 6 disponibili
Foto dell'editore
Dealing With Difficult People
Da: Anybook.com, Lincoln, Regno Unito
Valutazione del venditore 5 su 5 stelle
Condizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,350grams, ISBN:9780749456603. Codice articolo 9652885
Quantità: 1 disponibili
Foto dell'editore
Dealing with Difficult People (Creating Success)
Da: Brit Books, Milton Keynes, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Used; Very Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Codice articolo 3698143
Quantità: 4 disponibili
Foto dell'editore
Dealing with Difficult People (Creating Success)
Da: Greener Books, London, Regno Unito
Valutazione del venditore 5 su 5 stelle
Paperback. Condizione: Used; Very Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. Codice articolo 2861813
Quantità: 3 disponibili
Foto dell'editore
Dealing with Difficult People : Handle Aggression; Manage Conflict; Motivate Poor Performers
Editore:
Kogan Page, Limited, 2010
ISBN 10: 0749456604
ISBN 13: 9780749456603
Antico o usato
Brossura
Da: Better World Books, Mishawaka, IN, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo GRP66266036
Quantità: 2 disponibili