Dealing With Difficult People - Brossura

Lilley, Roy

Brossura

ISBN 10: 0749466944 ISBN 13: 9780749466947

Casa editrice: Kogan Page Ltd, 2013

Riassunto

Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

Su questo libro

Recensione:

"Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance." (Business Executive)

"The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards." (OS Magazine)

Descrizione del libro:

Over 50,000 copies sold to date

Written by the highly respected speaker and broadcaster Roy Lilley

This new edition includes advice on dealing with difficult people online

Su questa edizione

• Editore: Kogan Page Ltd
• Data di pubblicazione: 2013
• ISBN 10: 0749466944
• ISBN 13: 9780749466947
• Rilegatura: Copertina flessibile
• Numero edizione: 2
• Numero di pagine: 146