Whether they are called clients, customers, constituents, or, in Disney-speak, guest, all organizations must better serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.
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The Disney Institute is the professional development and external training arm of The Walt Disney Company. The company showcases "the business behind the magic" through seminars, workshops, and presentations.
Theodore Kinni has written, ghostwritten, or edited numerous books, including No Substitute for Victory, Achieve Sales Excellence, and Ayn Rand and Business. His articles and reviews have appeared in a wide variety of business periodicals.
Barry Abrams has narrated and produced audiobooks for a variety of publishers. Since 2012, he has also hosted and produced ESPN's In the Gate podcast. Based in Danbury, Connecticut, Barry engineers and calls live webcasts of his son's ice hockey games.
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Descrizione libro Disney Editions, 2001. Hardcover. Condizione libro: New. Codice libro della libreria DADAX0786853077
Descrizione libro Disney Editions, 2001. Hardcover. Condizione libro: New. book. Codice libro della libreria 0786853077
Descrizione libro Disney Editions, 2001. Hardcover. Condizione libro: New. Codice libro della libreria P110786853077
Descrizione libro Disney Editions. Hardcover. Condizione libro: New. 0786853077 New Condition. Codice libro della libreria NEW6.0431119