Discover an important tool in the development of new marketing strategies for satisfying online customers!
Edited by two experts in the fields of business and marketing, Customer Relationship Management in Electronic Markets is designed to help you build Internet relationships that lead to customer retention and long-term loyalty. With this book, you will be able to offer customers the benefits they seek in the virtual marketplace and serve their best interests. Examining Web sites, e-mail, data mining, and other technology, this valuable tool can help you attract and keep the customers who will be the most profitable for your business.
Despite many predictions that electronic marketing would create high profits for lower costs, many businesses have been discouraged by low yields due to ineffectual methods of obtaining and maintaining customers. Customer Relationship Management in Electronic Markets provides multiple frameworks, strategies, and techniques around which to organize your company’s electronic marketing plans. It shows you how to calculate trends, predict customer loss and gain, and prevent dissolution through analysis of the customer’s ever-changing needs. This volume also utilizes examples of real successful companies that have used the Internet to the fullest extent, like Staples, Dell, and Amazon.com.
Customer Relationship Management in Electronic Markets is an excellent resource for individuals engaged in any aspect of business relationships, from customer service managers, consultants and corporate trainers in marketing, to owners of major corporations, online businesses and entrepreneurs, and students in the field. Specifically, you will gain information on the following:
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"Extremely helpful for business people and university faculty." -- James E. Littlefield, PhD, Professor of Marketing, Virginia Polytechnic Institute and State University, Blacksburg
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
Descrizione libro Routledge, 2004. Paperback. Condizione libro: New. book. Codice libro della libreria 0789019450
Descrizione libro Routledge, 2004. Paperback. Condizione libro: NEW. 9780789019455 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Codice libro della libreria HTANDREE0205766
Descrizione libro Best Business Book, 2004. Paperback. Condizione libro: Brand New. 1st edition. 124 pages. 8.50x6.25x0.50 inches. In Stock. Codice libro della libreria __0789019450
Descrizione libro Condizione libro: Brand New. Book Condition: Brand New. Codice libro della libreria 97807890194551.0