Tourism Crises: Management Responses and Theoretical Insight

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9780789032089: Tourism Crises: Management Responses and Theoretical Insight

Don’t wait until it’s too late to learn how to manage a crisis situation

The impact of crises on tourism has increased in the last ten years in response to terrorism, war, health emergencies, and natural disasters. Tourism Crises presents the latest research on crisis management with in-depth analysis of tourism flows and the economic well-being of communities at the regional, national, and international levels. This timely book examines a range of conceptual issues, including crisis communication and the safety of employees of the industry, and features case studies of responses to the World Trade Center terrorist attacks, SARS, the 1999 Austrian avalanche disaster, and the epidemic of foot-and-mouth disease in the United Kingdom.

As new crises emerge, it’s essential that the tourism industry be prepared to minimize the impact on both hosts and guests. Tourism Crises identifies key issues that need to be addressed in dealing with future incidents, examining specific cases of management success and failure with suggestions for improved responses. Academics, practitioners, and professionals discuss effective methods of maintaining yield during crisis situations, offering analysis, reflection, and new management strategies.

Topics addressed in Tourism Crises include:

  • the significance of communication in crisis situations
  • keeping the media informed
  • attracting business after the crisis has passed
  • how alpine areas can respond to the dangers of avalanches
  • the effect of the SARS epidemic on Hong Kong, Singapore, and Japan
  • a typology of tourism crisis terms
  • employee work stress in crisis situations
  • quantifying the effects of tourism crises
  • how tourism managers have re-tooled their promotional campaigns after 9/11
  • and much more
Tourism Crises is a must-have for tourism professionals, practitioners, and academics as they develop new agendas for dealing with future crisis situations.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

Review:

"Comprehensive and timely... Conceptually sound." -- Dallen J. Timothy, PhD, Associate Professor, Department of Recreation Management and Tourism, College of Public Programs, Arizona State University

"This book provides a wealth of case studies demonstrating best practice in crisis management from around the world." -- Dimitrios Buhalis, PhD, Programme Leader, MSc in Tourism Marketing, School of Management, University of Surrey

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

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LAWS, ERIC; PRIDEAUX, BRUCE RICHARD.
Editore: Routledge (2017)
ISBN 10: 0789032082 ISBN 13: 9780789032089
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Herb Tandree Philosophy Books
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Descrizione libro Routledge, 2017. Paperback. Condizione libro: NEW. 9780789032089 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Print on Demand title, produced to the highest standard, and there would be a delay in dispatch of around 10 working days. Codice libro della libreria HTANDREE0261289

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Laws, Eric (Editor)/ Prideaux, Bruce Richard (Editor)
Editore: Haworth Pr Inc (2006)
ISBN 10: 0789032082 ISBN 13: 9780789032089
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Revaluation Books
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Descrizione libro Haworth Pr Inc, 2006. Paperback. Condizione libro: Brand New. 1st edition. 160 pages. 10.75x8.25x0.75 inches. In Stock. Codice libro della libreria __0789032082

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Eric Laws (Editor), Bruce Richard Prideaux (Editor)
Editore: Routledge (2006)
ISBN 10: 0789032082 ISBN 13: 9780789032089
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Ergodebooks
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Descrizione libro Routledge, 2006. Paperback. Condizione libro: New. 1. Codice libro della libreria DADAX0789032082

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