Talking about Machines: An Ethnography of a Modern Job (Collection on Technology and Work)

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9780801483905: Talking about Machines: An Ethnography of a Modern Job (Collection on Technology and Work)

This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture.Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment.

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From the Back Cover:

This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine.

About the Author:

Julian E. Orr is an anthropologist.He worked at Xerox PARC, has raised sheep, and is an active member of thesanghaat Green Gulch Farm Zen Center.

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

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Julian E. Orr
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Descrizione libro Syracus University Press. Condizione libro: New. Brand New. Codice libro della libreria 0801483905

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Julian E. Orr
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Descrizione libro Cornell University Press, 1996. PAP. Condizione libro: New. New Book. Shipped from US within 10 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Codice libro della libreria IQ-9780801483905

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Descrizione libro Cornell University Press. Paperback. Condizione libro: new. BRAND NEW, Talking About Machines: An Ethnography of a Modern Job, Julian E. Orr. Codice libro della libreria B9780801483905

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Descrizione libro ILR Press, 1996. Paperback. Condizione libro: New. book. Codice libro della libreria M0801483905

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Descrizione libro Cornell University Press, United States, 2013. Paperback. Condizione libro: New. Language: English . Brand New Book ***** Print on Demand *****.This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr s analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture.Based on participant observation with copier repair technicians in the field and strengthened by Orr s own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment. Codice libro della libreria APC9780801483905

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Descrizione libro ILR Press, 1996. Paperback. Condizione libro: New. Codice libro della libreria INGM9780801483905

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Orr, Julian E.
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Descrizione libro ILR Press, 2017. Paperback. Condizione libro: New. Never used! This item is printed on demand. Codice libro della libreria 0801483905

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Descrizione libro Ilr Pr, 1996. Paperback. Condizione libro: Brand New. 1st edition. 192 pages. 8.75x5.75x0.75 inches. In Stock. Codice libro della libreria __0801483905

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Julian E. Orr
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Descrizione libro Cornell University Press, United States, 2013. Paperback. Condizione libro: New. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr s analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture.Based on participant observation with copier repair technicians in the field and strengthened by Orr s own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment. Codice libro della libreria LIE9780801483905

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