This A-to-Z compendium of total quality concepts, terms and acronyms helps business people to quickly grasp vital concepts and improve their quality vocabulary. Readers get definitions of over 600 terms, including: statistical process control, quality assurance, continuous improvement, JIT, MRP, MRPII, policy deployment, Hoshin planning and design of experiments. More than a dictionary, the book contains brief biographies of the quality gurus, and dozens of illustrations and charts to help readers visualize improtant problem-solving tools. Cross-referencing makes related terms easier to look up.
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Book by Duncan William L Luftig Warren International
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