Complete with advice on creative financing and a glossary of investment terms, this is the one guide that will help readers avoid the mistakes that can derail any deal, and start making real money.
Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
David Reed (Austin, TX) is a seasoned mortgage broker and a columnist for Realty Times and Mortgage Originator magazine. He is the author of Mortgages 101 (978-0-8144-7245-3), Mortgage Confidential (978-0-8144-7369-6), Your Successful Career as a Mortgage Broker (978-0-8144-7370-2), Who Says You Can’t Buy a Home! (978-0-8144-7340-5), and Your Guide to VA Loans (978-0-8144-7435-8).
How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service he reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood.
DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America!
“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business
“If you or your staff read only one book, make it this one! Secret Service contains a wealth of insights on how to grow your business and build great relationships with your customers, whatever the nature and size of your business.”
—Michael Blitz, President, Center for Small Business Success
“John DiJulius is a secret-agent man with a thousand small ideas that together create one great experience. He understands that paying attention to how one delivers each service component is the first big step in staging a more compelling experience for each customer. Owners and managers of any business—big or small—would be wise to read his book.”—James H. Gilmore, coauthor of The Experience Economy
“Brilliantly written by someone who practices what he teaches.”—Horst M. Rechelbacher, Founder, Aveda Corporation
John R. DiJulius III is the president of John Robert’s Hair Studio & Spa, one of the top salons in the United States, and the winner of the prestigious Ernst & Young Entrepreneur of the Year Award. John is also president of Minding Your Business, a consulting firm specializing in customer service and marketing. He lives in Aurora, Ohio, with his wife Stacy and their sons Johnni IV, Cal, and Bo.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
Spese di spedizione:
EUR 3,75
In U.S.A.
Descrizione libro paperback. Condizione: New. BRAND NEWOver 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders. Codice articolo 1173885
Descrizione libro paperback. Condizione: New. BRAND NEWOver 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders. Codice articolo 10855171
Descrizione libro Condizione: New. Codice articolo 5486756-n
Descrizione libro Condizione: New. Buy with confidence! Book is in new, never-used condition. Codice articolo bk0814480616xvz189zvxnew
Descrizione libro Condizione: New. New! This book is in the same immaculate condition as when it was published. Codice articolo 353-0814480616-new
Descrizione libro Paperback or Softback. Condizione: New. The Real Estate Investor's Guide to Financing: Insider Advice for Making the Most Money on Every Deal 0.85. Book. Codice articolo BBS-9780814480618
Descrizione libro Condizione: New. Codice articolo ABLING22Oct2018170030247
Descrizione libro Paperback. Condizione: New. Brand New! This item is printed on demand. Codice articolo 0814480616
Descrizione libro Paperback. Condizione: new. New. Fast Shipping and good customer service. Codice articolo Holz_New_0814480616
Descrizione libro Paperback / softback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days. Codice articolo C9780814480618