Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

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9780849338199: Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition

Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.

This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America's GDP.

Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide.

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Michael Milakovich
Editore: Auerbach Publications (2005)
ISBN 10: 0849338190 ISBN 13: 9780849338199
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Descrizione libro Auerbach Publications, 2005. Hardcover. Condizione libro: New. Brand new books and maps available immediately from a reputable and well rated UK bookseller - not sent from the USA; despatched promptly and reliably worldwide by Royal Mail; Codice libro della libreria MOV09119780849338199

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Descrizione libro Auerbach Publications, 2005. Hardcover. Condizione libro: New. book. Codice libro della libreria M0849338190

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Michael Milakovich
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Descrizione libro Auerbach Publications, 2005. Hardcover. Condizione libro: New. 2. Codice libro della libreria DADAX0849338190

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Descrizione libro Auerbach Publications, 2005. HRD. Condizione libro: New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Codice libro della libreria F9-9780849338199

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Michael E. Milakovich
Editore: Taylor Francis Ltd, United Kingdom (2005)
ISBN 10: 0849338190 ISBN 13: 9780849338199
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Descrizione libro Taylor Francis Ltd, United Kingdom, 2005. Hardback. Condizione libro: New. 2nd Revised edition. Language: English . Brand New Book. Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America s GDP.Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide. Codice libro della libreria AA69780849338199

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Michael E. Milakovich
Editore: Taylor Francis Ltd, United Kingdom (2005)
ISBN 10: 0849338190 ISBN 13: 9780849338199
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Descrizione libro Taylor Francis Ltd, United Kingdom, 2005. Hardback. Condizione libro: New. 2nd Revised edition. Language: English . Brand New Book. Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America s GDP. Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide. Codice libro della libreria AA69780849338199

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Michael Milakovich
Editore: Taylor and Francis 2005-08-03, Boca Raton, Fla. |London (2005)
ISBN 10: 0849338190 ISBN 13: 9780849338199
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Descrizione libro Taylor and Francis 2005-08-03, Boca Raton, Fla. |London, 2005. hardback. Condizione libro: New. Codice libro della libreria 9780849338199

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MILAKOVICH, MICHAEL.
Editore: Auerbach Publications (2017)
ISBN 10: 0849338190 ISBN 13: 9780849338199
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Descrizione libro Auerbach Publications, 2017. Hardback. Condizione libro: NEW. 9780849338199 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Print on Demand title, produced to the highest standard, and there would be a delay in dispatch of around 10 working days. Codice libro della libreria HTANDREE0248976

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Milakovich, Michael (Author)
Editore: Auerbach Pub (2005)
ISBN 10: 0849338190 ISBN 13: 9780849338199
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Descrizione libro Auerbach Pub, 2005. Hardcover. Condizione libro: Brand New. 2nd edition. 406 pages. 9.25x6.25x1.00 inches. In Stock. Codice libro della libreria __0849338190

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