Computer Telephony Integration - Rilegato

Yarberry Jr., William A.

Rilegato

ISBN 10: 0849399955 ISBN 13: 9780849399954

Casa editrice: CRC Press, 1999

Riassunto

In this real-world guide for telephony decision makers, the author presents practical techniques for selecting, implementing, and managing voice communications systems-including Voice over IP. It enables buyers to focus on telephony systems that fit their organization's needs. It provides a wealth of new ideas that will enable them to provide new services, existing services at a lower cost, and "zero downtime" service levels. It helps them to quickly articulate a telephony strategy that encompasses large and small offices, domestic and international locations, and a heterogeneous hardware/software environment.

Su questo libro

Contenuti:

Introduction
What do I need: Selecting the right voice system
What drives the business?
What is the environment: retail, wholesale, consulting
Internal culture of the organization
Financial model
Special/specific needs
Building Blocks of the Telephony System
The Basics: Dial Tone
Interactive Voice Response
CTI
Integrated Multi-media
What is available: Request for proposal
Consultants
Equipment Providers
Long Distance and Local Exchange Carriers
How do I Implement
How do I make my system efficient and minimize costs?
Telephony Strategies
Conscious decisions about handling calls
Building a cohesive, enterprise level telephony system
Appendices

Product Description:

Book by Yarberry Jr William A Yarberry William A

Su questa edizione

• Editore: CRC Press
• Data di pubblicazione: 1999
• ISBN 10: 0849399955
• ISBN 13: 9780849399954
• Rilegatura: Copertina rigida
• Numero edizione: 1
• Numero di pagine: 312