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Spese di spedizione:
EUR 3,28
In U.S.A.
Descrizione libro hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!. Codice articolo S_379432689
Descrizione libro Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.7. Codice articolo G0873893832I3N00
Descrizione libro Hardcover. Condizione: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.7. Codice articolo G0873893832I3N00
Descrizione libro Paperback. Condizione: Very Good. This text presents a comprehensive and forward-looking view of late-20th century customer care practices as they pertain to the elements of process, technology and content. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Codice articolo GOR004564084
Descrizione libro Hardcover. Condizione: Very Good. Pictorial boards ; vix, 265 pp. ; ISBN: 0873893832 (alk. paper); 9780873893831 (alk. paper) LCCN: 97-46441 ; LC: HF5415.5; Dewey: 658.8/12 ; OCLC: 37966371 ; "A timely and desirable resource for any organization attemping to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction to the emerging technologies in customer care. Cusack explains how process-driven system design, user interaction, content provisioning, and data gathering can help your organization achieve best in class customer care. Organizations looking for cost-effective ways to service their customer using integrated online solutions for their customer care environments will gain much insight from this one-stop, complete resource. A high degree of detail is provided by the author giving you substantial guidance when reengineering a call center. Also included are numerous case-in-point examples and flow charts which provide additional insights and ease in understanding." ; VG. Book. Codice articolo 2277